Operations Manager

Tishman Speyer; New York (NY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) plan

Child care support

Paid maternity leave

Paid paternity leave

Job summary

A leading real estate development firm is seeking an Operations Manager in New York, NY. This role involves leading property management and maintenance teams to enhance customer service, developing budgets, and overseeing financial reporting. Candidates must have 3+ years of relevant experience and a Bachelor’s degree, preferably in real estate. The position requires strong leadership and organizational skills, with a focus on creating exceptional customer experiences.

Qualifications

• 3+ years of experience in a similar role within real estate industry.
• Ability to travel between floors and buildings for communication.

Responsibilities

• Lead Property Management support and Maintenance teams.
• Develop the annual operating budget and capital plan.
• Oversee management of third-party maintenance contractors.

Skills

Leadership

Customer service

Organizational skills

Financial reporting

Education

Bachelor’s degree (real estate preferred)

Tools

Microsoft Office

Job description

Join to apply for the Operations Manager role at Tishman Speyer

Join to apply for the Operations Manager role at Tishman Speyer

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

The Position:

The Operations Manager will report to the Senior Property Manager and be based in the Class A property 300 Park Avenue in Midtown Manhattan. S/he will be responsible for ensuring smooth day-to-day operations for the building, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality / Leadership:

• Lead the Property Management support and Maintenance teams to provide a best-in-class customer-focused experience throughout the property
• Maintain customer relationships including, hospitality, and traditional operations management
• Understand customer business needs and leverage our platform to solve their real estate challenges
• Review lease proposals and facilitate space tours for prospective customers
• Coordinate unique ZO event programming with a focus on creating and maintaining a community atmosphere
• Assist the General Manager to drive overall amenity engagement
• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met
• Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations:

• Develop the annual operating budget and capital plan, and present to internal stakeholders and partners
• Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
• Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
• Facilitate pre-built and landlord-built customer spaces
• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
• Assist the Property Management team with projects and communication

About You:

Qualifications:

• 3+ years of experience in a similar role within real estate industry
• Bachelor’s degree required (with a focus on real estate preferred)
• Financial experience including costs, budgets, service contracts and arrears
• Proficient in Microsoft Office or equivalent
• Ability to travel between floors and buildings to effectively communicate with the team and customers

Critical Competencies for Success:

• Experience leading a multi-layered team
• Takes initiative and is a proactive leader always focused on continuous improvement
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and project management skills
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
• Eager to be a part of a fast-paced and dynamic work environment

*Onsite presence is required for this position.

The base compensation range for this role is $95,000 to $105,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Child care support

Paid maternity leave

Paid paternity leave

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