Operations Manager

TMC Transportation; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

TMC Transportation is seeking a Dedicated Operations Manager to oversee all personnel within the Dedicated operations. You will monitor daily reports, develop KPI dashboards, and drive improvements across driver performance, safety, and efficiency.

The role requires strong leadership, organizational skills, and the ability to manage cross-functional teams in a high-volume environment. Travel may be required to meet customers and team members.

Qualifications

• Four-year degree, preferably in Transportation and Logistics.
• Proficient with computers and keyboard.
• Ability to function in a fast-paced work environment and tolerate stress.
• Excellent oral and written communication skills.

Responsibilities

• Monitor and track daily reports; develop weekly KPIs for each account and review with the team.
• Complete annual performance reviews of dedicated fleet managers.
• Review customer load assignments for driver work suitability and alignment with expectations.
• Notify business development of issues impacting customer expectations or load assignments.
• Promote safety in all operations and dispatch loads per drivers’ availability.
• Focus on driver retention by understanding driver requirements and keeping drivers informed.
• Participate in Quality Teams by conducting driver route and hold meetings.
• Coach and develop personnel including fleet managers and drivers.
• Resolve driver conflicts regarding hometime, pay, equipment, and load assignments.
• Ensure compliance with company policies and maintain productive operations.
• Maintain records of driver performance and fleet manager productivity.
• Attend company meetings and actively participate in Quality teams.
• Communicate effectively with customers to resolve issues and foster growth.
• Some travel may be required to meet customers and team members

Skills

Communication skills

Attention to detail

Problem solving

Fast-paced environment adaptation

Keyboard proficiency

Education

Bachelor’s degree in Transportation/Logistics

Tools

MS Office

Job description

Job Description:

PRIMARY FUNCTION:

The primary function of a Dedicated Operations Manager is to manage all personnel within their Dedicated operations.

DUTIES AND RESPONSIBILITIES:

• Monitor and track daily reports. Develop and maintain weekly KPI’s specific to each account to review with team and identify strategies for continual improvement.
• Complete annual performance reviews of dedicated fleet managers.
• Review load assignments from customers and review to ensure the appropriateness of such driver work assignments.
• Notify the business development department of issues/changes that might impact customer expectations or affect load assignments.
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
• Participate in Quality Teams by conducting driver route and hold meetings.
• Coaching and development of personnel. Including dedicated fleet managers and drivers
• Resolve driver conflicts, problems, and requests with respect to matters such as, hometime, pay equipment, and load assignments.
• Ensure awareness of and enforce company policies.
• Ensure the operations remain a productive center by monitoring these processes and keep freight moving by repowers or dispatched when necessary.
• Maintain records pertaining to driver performance and productivity.
• Maintain records of the fleet manager’s performance, productivity and policies.
• Participate as an active member in Quality teams and attend company meetings, as necessary.
• Effective communication with customers to work through any issues and develop positive relationships to allow for operational improvements and continued growth opportunities.
• Some travel may be required to meet customers and team members

MINIMUM QUALIFICATIONS/EXPERIENCE:

• Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.
• Fluent in computer applications and keyboard proficiency.
• Ability to function in a fast-paced work environment and tolerate stress.
• Ability to plan and organize, attention to detail, problem-solving skills.
• Excellent oral and written communication skills.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

The physical requirements and work environment described are representative of those present while performing the essential functions of this job:

• Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
• Must be able to speak and hear clearly in a high volume telephone environment.

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.