Operations Manager

SSA Cruise LLC; New Orleans (LA); On-site; USD 90,000 - 110,000; Full time

Job summary

SSA Cruise LLC in New Orleans, LA is seeking an Operations Manager to direct and coordinate discharge/loading of provisions, luggage, ship materials, and waste for cruise operations. You will ensure quality, safety, and regulatory compliance while managing staff and budgets.

The role requires 3+ years of related labor management, strong leadership, and thorough operations knowledge. A CPR certificate, valid driver’s license, and TWIC/Port IDs are required; weekend work is possible.

Qualifications

• High school diploma or equivalent required.
• 3+ years of managing related labor experience.
• Proven leadership skills.
• Thorough knowledge of principles of operations.
• Experience with Microsoft Office 365 operating systems.
• Knowledge of safety and accident prevention codes and regulations.
• Must observe all safety, health, and environmental requirements.
• Willing to work a flexible schedule, including weekends.
• Valid CPR certificate and driver’s license required; TWIC/Port IDs as required.

Responsibilities

• Plan, design, and implement all cruise vessel operations.
• Liaise with customers, authorities, union labor and officials, contractors, and company staff on operational requirements.
• Ensure availability of equipment and personnel to conduct tasks outlined by the operations plan.
• Supervise personnel in proper operating procedures and counsel, discipline, or terminate as needed.
• Plan and organize safety meetings addressing hazards and PPE requirements.
• Coordinate with Sr. Director Safety and HSE Manager on safety protocols.
• Ensure staff comply with policies, regulations, and union contracts.
• Ensure familiarity with union bylaws and past practices.
• Drive improvements to achieve goals and standards.
• Engage with customers to address concerns and maintain satisfaction.
• Monitor spending and align with budgets; participate in financial planning and review.
• Investigate injuries and damages; report findings to management.
• Participate in settlements of grievances and Labor Relations Committee proceedings.
• Complete reports such as activity, payroll, and safety summaries within deadlines.
• Other duties as required.

Skills

Leadership

Operations knowledge

Flexible schedule

Safety awareness

Education

High school diploma or equivalent

CPR certificate

Driver’s license

TWIC/Port IDs

Tools

Microsoft Office 365

Job description

920 Port of New Orleans PL, New Orleans , Louisiana 70130 , United States

The Operations Manager is responsible for directing and coordinating the discharge and loading of provisions, luggage, ship materials, and/or waste for the assigned cruise operations in New Orleans. Operations must be completed promptly and effectively while maintaining the highest standards of quality, security, and safety. This role will also ensure compliance with applicable regulations, company directives and guidelines, and client service standards.

• Plan, design, and implement all cruise vessel operations.
• Liaise with customers, authorities, union labor and officials, contractors, and company staff on any operational requirements.
• Ensure availability of equipment and personnel required to effectively conduct tasks outlined by the operations plan.
• Supervise personnel in proper operating procedures, and as needed counsel, discipline, and/or make termination recommendations.
• Plan, conduct, and organize safety meetings as part of the operation briefing at the start of operations, addressing key safety hazards and requirements for always using appropriate PPE.
• Coordinate with Sr. Director Safety and HSE Manager for continued review of safety protocols and their adherence.
• Have all staff members comply with company policies and procedures, government and industry-related regulations and safety rules, and any other applicable laws and rules.
• Ensure all staff members are familiar with Union regulations, bylaws and acknowledged past practices.
• Drive improvements and enhancements towards continued achievement of goals, objectives and standards,
• Engage with customers regularly to ensure concerns are addressed, and satisfaction standards are met or exceeded.
• Monitor spending to ensure expenses are consistent with approved budgets.
• Directly participate in monthly and annual financial planning, forecasting, and financial review of cruise operations.
• Investigate and report on any injuries and any damage involving our equipment, staff, and/or workers which form a liability to our company or management.
• Participate in the settlements of on-the-job grievances and participate in scheduled Labor Relations Committee proceedings.
• Ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
• Complete various reports and forms such as activity reports , payroll, and safety summaries, and present these reports to respective parties within required deadlines.
• Other duties as required.

Qualifications:

• High school diploma or equivalent.
• 3+ years of managing related labor required.
• Proven leadership skills.
• Thorough knowledge of principles of operations.
• Experience with Microsoft Office 365 operating systems.
• Knowledge of safety and accident prevention codes and regulations
• Required to observe all safety, health, and environmental requirements.
• Must be willing to work a flexible schedule, including weekends.
• Valid CPR certificate and driver’s license required; must be able to obtain TWIC/Port IDs as required.

Supervisory Responsibilities: Yes- Operations Labor Manager(s) and Union Labor

Work environment:

• Must be willing to work a flexible schedule, including weekends.
• Must be able to work in extreme outdoor temperatures of hot and cold, extremely dusty conditions, and occasionally, conditions of high levels of noise.
• The ability to work in an environment that may be hazardous to persons unable to see and hear fast-moving equipment.
• The ability to drive 10%.

Salary Range: $90,000-110,000 per year

The posted compensation range is based on the applicable geographic market for the position and may vary depending on factors such as related experience and skill set. Final compensation will be determined based on these items and other relevant factors.

Our Company is an Equal Opportunity Employer