Operations Manager

Rawhide-Youth-Services; New London (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Rawhide Youth Services in Wisconsin seeks a leader to provide operational and administrative oversight across residential and group home programs. This role strengthens systems, accountability, and consistent practices while ensuring regulatory compliance and quality.

Qualifications

• Bachelor’s degree required.
• Strong interpersonal, organizational, administrative, written and verbal communication skills.
• Ability to apply regulatory standards and policies with Rawhide’s mission.

Responsibilities

• Oversee purchasing, scheduling, quality assurance, and administrative operations.
• Provide weekly or biweekly supervision to direct reports and support staff.
• Ensure compliance with Wisconsin licensing, COA standards, and Rawhide policies.
• Model therapeutic interventions and maintain a safe, structured environment for youth.
• Analyze operations data to drive efficiency and improve outcomes campus-wide.
• Lead trainings, coaching, and staff development; set goals and give feedback.
• Maintain required documentation and participate in on-call campus support.

Skills

Interpersonal skills

Organizational skills

Administrative skills

Written and verbal communication

Decision making

Education

Bachelor’s degree

Job description

Company OverviewSince 1965, Rawhide Youth Services has served thousands of at-risk youth and their families throughout Wisconsin as a premier mental and behavioral health agency. As a faith-based 501(c)(3) charity, we provide family-centered care, treatment, and education. We offer all this through both residential and community-based services. Every day, we are guided by our mission: \"Being dependent on God, we inspire and equip at-risk youth and their families to lead healthy and responsible lives.\" Living that mission is only possible when we hold to our core values of unconditional love, unwavering faith, eternal hope and relentless perseverance. It’s through professional and personalized support services, our faith in God, and the belief that tomorrow will be better than yesterday, that the people we serve are able to rise up, overcome their challenges and thrive.Job PurposeProvides leadership and operational support to the Youth Services team by strengthening administrative systems, accountability, and consistent practices across residential and group home programming. Supports teams in sustaining a safe, structured, therapeutic culture that promotes positive outcomes for youth and staff retention. Oversees quality assurance, purchasing, scheduling, and operational improvement while promoting regulatory compliance and Rawhide standards.Essential FunctionsManages, oversees, coaches, and evaluates the Quality, Purchasing, Scheduling, and Administrative Coordinator roles.Oversees quality assurance, purchasing and procurement, project management, scheduling, and administrative operations.Supports consistent implementation of residential programming, therapeutic interventions, policies, and procedures.Ensures applicable Wisconsin Administrative Code and other regulatory requirements are followed and required compliance records are accurate and complete.Reviews operational data and processes, partners with residential leadership on improvements, and participates in rotational on-call campus support.Job ResponsibilitiesAdministrative OversightEnsures effective processes and accountability for purchasing, procurement, quality assurance, scheduling, administrative support, and assigned projects; coordinates resources and monitors operational effectiveness.Staff Leadership and DevelopmentProvides weekly or biweekly supervision to direct reports; sets goals, monitors progress, offers coaching and training, identifies development opportunities, and evaluates performance. Supports staff through matrix reporting relationships in collaboration with functional leaders.Regulatory Compliance and Quality AssuranceMonitors adherence to applicable federal, state, and local regulations, Wisconsin DCF licensing requirements, Council on Accreditation (COA) standards, and Rawhide policies and procedures. Coordinates required documentation, reporting, and submissions to support ongoing compliance and accreditation.Therapeutic Programming and Youth SupportRole-models and monitors appropriate therapeutic intervention strategies; collaborates with residential leadership to maintain a safe, structured environment; engages with youth and participates in approved physical stabilization interventions as trained and authorized.Operational Excellence and CollaborationAnalyzes operational data and processes to identify improvements in efficiency, consistency, staff effectiveness, and compliance; collaborates with residential leadership to support positive youth and staff outcomes and provides campus support through a rotational on-call schedule.Completing required trainingsAttending educational workshopsReviewing professional publicationsMaintain Staff Job ResultsTraining and coaching support staffEstablishing staff goals, monitoring progress, and providing feedbackAppraising job resultsProtects the Credibility of the Rawhide MissionComplying with the Rawhide standard of conductSetting an example, in words and actions, that is consistent with the values and beliefs of RawhideContributes to Team EffortPerforming other duties as directed or assigned by supervisorQualificationsBachelor’s degree required.Supervisory experience required.Strong interpersonal, organizational, administrative, written and verbal communication, and decision-making skills; ability to apply regulatory standards; alignment with Rawhide’s mission, vision, and values.Ability to engage with youth, including physical stabilizations.NCI Crisis Prevention Institute certification recommended.Valid driver’s license with an insurable driving record required.Must be available to provide campus support through a rotational on-call schedule.Working ConditionsWorks in residential and administrative settings with youth and staff. Must be available for rotational on-call campus support. Must be able to engage with youth, including approved physical stabilizations as trained and authorized. May involve standing, walking, and occasional travel.