Group Home Program Manager

Rawhide-Youth-Services; New London (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Insurance

401k plan

Paid time off (PTO)

Sabbatical leave - 5 weeks

Onsite café (New London)

Tuition reimbursement

Onsite fitness center

Job summary

Rawhide-Youth-Services in New London, CT, seeks a Group Home Program Manager to lead residential care operations, drive growth, and ensure high-quality youth outcomes. You will supervise group home and overnight staff, implement compliance programs, and partner with finance and HR to manage budgets and staffing.

A strong leader who can navigate complex regulatory environments is essential. The role emphasizes crisis response leadership, team development, and improving PQI initiatives across

Qualifications

• Bachelor’s degree in Social Work, Business Administration, Health Care Administration, Nonprofit Management, or a related field.
• Master’s degree preferred.

Responsibilities

• Provide services to youth with age-appropriate care across wellness domains.
• Activate and monitor intervention and treatment plans within living units.
• Collaborate with teams to develop individualized treatment plans.
• Maintain 24/7 accountability for crisis response via on-call rotation.
• Motivate and lead group home unit and night staff; foster positive employee experience.
• Conduct rounds in living units including evenings/weekends; cover unit when needed.
• Partner with HR for recruitment, onboarding, and performance evaluations.
• Oversee staffing and scheduling; ensure effective operations.
• Ensure regulatory compliance and COA readiness; prepare for audits.
• Engage in quality improvement via dashboards and project management tools.

Skills

Leadership

Communication

Critical thinking

Problem solving

Education

Bachelor’s degree in Social Work / related field

Master’s degree preferred

Tools

Microsoft Office

Job description

Job Purpose:The Group Home Program Manager is responsible for the growth, expansion, and programming of residential care homes by leading teams to implement systems, processes, and practices that align with Rawhide’s mission, vision, values, goals, and regulatory compliance. This role ensures youth safety and security while creating best-in-class youth experiences and outcomes. Additionally, the manager oversees personnel to foster a positive employee experience, tracks financial and performance quality improvement objectives, and supervises the Night Staff Supervisor.Essential Functions:Manages and develops Group Home and Overnight department staff.Implements policies, programs, and practices in accordance with the Rawhide mission and state licensing requirements.Serves as agency designee for reasonable and prudent parenting.Job Responsibilities:Provides Services to YouthSystematically delivers chronological and developmental age-appropriate care that prepares youth for optimal wellness across social, emotional, physical, spiritual, intellectual, occupational, and environmental dimensions.Activates and monitors intervention and treatment plans within living units.Collaborates with intervention and treatment teams to develop and implement individualized treatment plans.Maintains 24/7 accountability for crisis response through a manager-on-call rotation.Provides LeadershipMotivates and leads Group Home unit and night staff personnel.Cultivates a positive employee experience as evidenced by employee satisfaction scores.Conducts routine rounds in living units, including evenings and weekends, to assess operations and staff engagement.Provides direct unit coverage when short-staffed.Partners with Human Resources for recruitment, hiring, and retention.Oversees onboarding, training, and performance evaluations for new and existing staff.Advocates for Group Home participation in organizational events.Manages staffing and scheduling processes across Group Home units.Fosters Intra- and Inter-Departmental CommunicationConducts living unit rounds, one-on-one meetings, and team meetings.Proactively schedules meetings, sets agendas, and maintains meeting records.Communicates performance quality improvement (PQI) initiatives through dashboards, reports, and project management tools.Achieves Financial ObjectivesCollaborates with Finance and leadership to develop and manage the annual operating budget.Monitors revenue and expenses, providing variance reports and financial recommendations.Oversees census targets, staffing efficiency, and budget adherence.Manages payroll and scheduling to align with financial goals.Supports Quality and Risk ComplianceDevelops and implements systems, policies, and procedures to ensure regulatory compliance and Council on Accreditation (COA) standards.Maintains readiness for audits and surveys.Reviews and addresses living unit incidents to improve safety and prevent recurrence.Oversees case contacts, improvement plans, and state reporting to ensure timely responses.Maintains Professional and Technical KnowledgeAttends educational workshops and training sessions.Reviews professional publications and networks within the field.Maintains professional licensure and certifications.Maintains Staff Job ResultsTrains and coaches support staff.Establishes staff goals, monitors progress, and provides ongoing feedback.Conducts performance appraisals.Protects the Credibility of the Rawhide MissionComplies with the Rawhide standard of conduct.Leads by example in alignment with Rawhide’s values and beliefs.Contributes to Team EffortPerforms other duties as assigned by the supervisor.Qualifications:Bachelor’s degree in Social Work, Business Administration, Health Care Administration, Nonprofit Management, or a related field. Master’s degree preferred.5 years of experience working with at-risk youth.3 years of experience in a leadership role.Proficiency in Microsoft Office (PowerPoint, Excel, Word).Effective communicator with strong leadership skills.Critical systems thinking and problem-solving abilities.Working Conditions:This role may require occasional lifting, standing, and travel as needed for job-related activities.Physically fit with the ability to lift 50 lbs., engage in youth activities, and stand or sit for prolonged periods.Benefit Overview:Competitive PayMedical, Dental & Vision InsuranceCompetitive 401k plan10 paid HolidaysPTO, VTO, Wellness Day, & Floating Holiday5 Weeks Paid Sabbatical LeaveOnsite Café (New London)Tuition ReimbursementNature Trails/Waterfront on 600+ acres (New London)Onsite Fitness Center and GymnasiumEmployee Assistance Program (EAP)Jury Duty LeaveBereavement LeavePaid Benefits for Birth or Adoption