Operation Support Specialist

ABM Industries; Merritt Island (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

ABM Industries in Merritt Island seeks an Operations Support Specialist responsible for ensuring service excellence and operational efficiency across assigned facilities. This role involves leading staff, managing client relationships, and overseeing day-to-day operations while promoting a culture of safety and continuous improvement.

The ideal candidate has 2-3 years of experience in operations management, strong customer service skills, and proficiency in Microsoft Office. This position offers a competitive salary of $55k-60k annually and a comprehensive benefits package.

Qualifications

• 2-3 years of experience in facility, operations, or project management.
• 1–2 years of supervisory experience required.
• Solid budget oversight and cost control skills.

Responsibilities

• Lead and support frontline employees and supervisors.
• Build and maintain professional relationships with clients.
• Oversee daily operations of facility services.

Skills

Customer service

Leadership

Interpersonal skills

Business acumen

Project management

Bilingual (Spanish/English)

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Job Description

Position Summary: The Operations Support Specialist is responsible for overseeing day-to-day operations at assigned facilities (campus, warehouse, office building or airport), ensuring service excellence, staff development, operational efficiency, and strong client relationships. This role serves as the primary liaison between ABM and client partners, delivering high-quality services in alignment with contract requirements while promoting a culture of safety, accountability, and continuous improvement.

Benefits: ABM offers a comprehensive benefits package.

Compensation: $55k-60k annual salary (US Dollars).

Responsibilities

• Lead and support frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork.
• Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
• Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.
• Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
• Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
• Promote additional services and identify growth opportunities to increase billable work.
• Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable.
• Ensure compliance with all ABM processes, safety standards, and quality programs.
• Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.
• Coordinate special projects and support implementation of new processes and technologies.
• Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
• Identify cost-saving initiatives and support vendor/contractor management.
• Develop and deliver employee training programs focused on safety, operations, and customer service.
• Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
• Administer disciplinary actions in accordance with company guidelines.

Qualifications & Skills

Required

• 2-3 years of experience in facility, operations, or project management with at least 1–2 years of supervisory experience.
• Strong customer service, leadership, and interpersonal skills.
• Solid business acumen including budget oversight and cost control.
• Proficiency in Microsoft Office Suite and other job-related technologies.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours.

Preferred

• Bilingual (Spanish/English) a plus.
• Bachelor’s degree or equivalent experience.
• Experience working in union environments.
• Familiarity with different systems required.

Equal Employment Opportunity Statement

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.