Operations Manager

Ramada by Wyndham San Diego National City; National City (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) retirement plan with employer-m

Paid holidays

Paid vacation

Paid sick leave per law

Employee assistance program

Get paid daily

Job summary

InnVentures is seeking an Operations Manager responsible for multiple hotel departments to lead hands-on teams and deliver exceptional guest experiences. You will hire, train, and mentor staff across departments while ensuring safety, quality, and brand standards are met.

You will manage inventory, expenses, and daily cash control, coordinating with other departments to fulfill guest requests in a fast-paced environment. This role requires strong communication and problem-solving skills.

Qualifications

• At least 3 years of progressive experience in a hotel or related field.
• Previous supervisory responsibilities.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by manager

Responsibilities

• Hire, train, coach, schedule and mentor employees in multiple departments.
• Support employees and fill in as needed in all areas to ensure guests are receiving attentive and efficient service.
• Proactively engage in conversation with guests, seeking feedback about their stay.
• Apply problem solving skills to resolve guest and employee issues to their satisfaction.
• Inspect work performed to ensure quality is top notch and consistent with brand standards.
• Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.
• Oversee inventory, ordering and receiving of all supplies for your departments.
• Monitor departmental expenses including invoices for goods and services, as well as labor costs associated with department productivity and overtime.
• Maintain daily cash control and financial reporting, along with key control procedures.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Skills

People management

Guest service

Leadership

Communication

Tools

Windows

Spreadsheets

Word processing

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Overview

Apply your passion for people to create memorable guest experiences!As an Operations Manager responsible for multiple departments, you will play an important role in supporting our culture of building exceptional teams.Your ability to manage several employees in multiple departments through hands on leadership will provide an environment where both our employees and our guests can thrive.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Hire, train, coach, schedule and mentor employees in multiple departments.
• Support employees and fill in as needed in all areas to ensure guests are receiving attentive and efficient service.
• Proactively engage in conversation with guests, seeking feedback about their stay.
• Apply problem solving skills to resolve guest and employee issues to their satisfaction.
• Inspect work performed to ensure quality is top notch and consistent with brand standards.
• Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.
• Oversee inventory, ordering and receiving of all supplies for your departments.
• Monitor departmental expenses including invoices for goods and services, as well as labor costs associated with department productivity and overtime.
• Maintain daily cash control and financial reporting, along with key control procedures.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

• At least 3 years of progressive experience in a hotel or related field.
• Previous supervisory responsibilities.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by manager

Benefits

Highgate offers the following benefits package for this position:

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Posting Date

This job opening was posted on October 28, 2026 and will remain open for at least 14 days.