OPERATIONS MANAGER

Pivot Parking, LLC; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Pivot Parking, LLC in Nashville, TN, is seeking an Operations Manager to oversee daily parking operations across facilities. This on-site role manages frontline staff, schedules, and workflows to deliver safe, efficient, courteous service and reports on performance and finances.

Responsibilities include optimizing technology solutions, coordinating maintenance, resolving client issues, contributing to budgeting and forecasting, and identifying process improvements with leadership to drive growth.

Qualifications

• 3-5 years parking experience.
• Strong leadership and staff supervision skills.
• Excellent written and verbal communication.
• Ability to work on-site in Nashville, TN with occasional evenings, weekends, or event-related hours as needed.

Responsibilities

• Oversee daily parking operations across assigned facilities.
• Manage frontline staff, schedules, and workflows to ensure safe, efficient, and courteous service.
• Monitor facility performance and review financial and operational reports.
• Ensure adherence to company policies, client requirements, and regulatory standards.
• Implement and optimize technology solutions, coordinate maintenance and cleanliness.
• Resolve customer or client issues in a timely and professional manner.
• Support budgeting and forecasting, prepare regular performance updates.
• Partner with leadership to identify process improvements and growth opportunities.

Skills

Staff supervision

Scheduling

Customer service

Financial budgeting

Parking technologies

Communication

On-site operations

Event operations

Education

High School Diploma or Equivalent

Associate or Bachelor’s Degree in Business/Management or related field

Job description

Company Description:

Pivot Parking is an experienced, results-driven parking management firm with deep roots throughout the Southeast. Founded on the belief that parking operations should be high-quality, cost-effective, and technology-forward, the company focuses on making parking fast, easy, and safe. With more than 200 years of combined leadership experience, Pivot Parking emphasizes localized management and strong fiduciary accountability. The company serves a wide range of clients, including property management firms, developers, municipalities, hotels, event operators, and owners of stand-alone garages, Class A office garages, and mixed-use facilities. Team members join an organization committed to operational excellence and innovative parking solutions.

Description:

Pivot Parking is an experienced, results-driven parking management firm with deep roots throughout the Southeast. Founded on the belief that parking operations should be high-quality, cost-effective, and technology-forward, the company focuses on making parking fast, easy, and safe. With more than 200 years of combined leadership experience, Pivot Parking emphasizes localized management and strong fiduciary accountability. The company serves a wide range of clients, including property management firms, developers, municipalities, hotels, event operators, and owners of stand-alone garages, Class A office garages, and mixed-use facilities. Team members join an organization committed to operational excellence and innovative parking solutions.

Role Description:

The Operations Manager is a full-time, on-site role based in Nashville, TN, responsible for overseeing daily parking operations across assigned facilities. This role manages frontline staff, schedules, and workflows to ensure safe, efficient, and courteous service for all customers and clients. The Operations Manager monitors facility performance, reviews financial and operational reports, and ensures adherence to company policies, client requirements, and regulatory standards. Responsibilities include implementing and optimizing technology solutions, coordinating maintenance and cleanliness, and resolving customer or client issues in a timely and professional manner. The Operations Manager also supports budgeting and forecasting, prepares regular performance updates, and partners with leadership to identify process improvements and growth opportunities.

Requirements:

Qualifications:

• Operations and leadership abilities, including staff supervision, scheduling, and day-to-day facility management.
• Strong customer service, conflict resolution, and relationship management skills with clients, vendors, and internal teams.
• Financial acumen, including basic budgeting, reporting, and reconciliation of parking revenues.
• Comfort working with parking technologies, payment systems, and reporting tools, with the ability to learn new platforms quickly.
• 3-5 years Parking Experience.
• Excellent written and verbal communication skills, with strong organization and attention to detail.
• Ability to work on-site in Nashville, TN, including occasional evenings, weekends, or event-related hours as needed.
• Prior experience in parking, facilities, hospitality, property management, or related operations is preferred.
• High school diploma or equivalent required; associate or bachelor’s degree in business, management, or a related field is a plus.