Operations Manager

Triple Shift Entertainment; Monticello (MN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

401(k) information

Job summary

Triple Shift Entertainment is seeking an Operations Manager to plan and oversee daily venue operations, hire and train staff, and ensure goals are met while upholding our core values.

You will set schedules, monitor performance, enforce safety and cash controls, and deliver outstanding customer service at every level. This is a full-time role based in Minnesota, requiring a high school diploma and hospitality experience.

Qualifications

• Experience in the hospitality or customer service sector.
• Excellence in management, organizational, and planning skills.
• Ability to anticipate problems and make contingency plans.
• Good interpersonal and communication skills and a positive attitude.
• Respect for others and flexibility.
• Proven experience as a manager or similar role.

Responsibilities

• Own day-to-day operations and oversee all aspects of the venue.
• Set performance goals and deadlines aligned with company plans and communicate them to staff.
• Help administer systems to reduce loss, manage inventory, and improve safety.
• Inspire and motivate employees through positive encouragement and incentives.
• Create schedules and ensure timely arrival of staff.
• Provide onboarding and training for new hires.

Skills

Leadership

Management

Scheduling

Communication

Customer service

Interpersonal skills

Education

High school diploma or GED

Job description

At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As an Operations Manager follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the management area.

The Operations Manager will help plan and oversee the daily operations of the venue to ensure goals and objectives are achieved. They will help the General Manager hire and train new employees, create schedules, assign work to staff members, help with performance evaluations and the disciplinary process.

Pay Range: $52- $65k/year

Responsibilities:

• Own It by maintaining and overseeing all aspects of day-to-day operations.
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
• Help administer systems to reduce loss, maintain inventory control, or increase safety.
• Spirit in inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
• Scheduling
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
• Organize workflow and ensure that employees understand their duties or delegated tasks. Courage to monitor employee productivity and provide constructive feedback and coaching.
• Respect when receiving complaints and resolving problems.
• Oversee the handling of money and establish accountability by ensuring each register is properly funded with the correct amount of cash and close out each register to ensure all funds are accounted for.
• Monitor and supervise the timely arrival of scheduled employees.
• Ensuring that the work environment is safe, secure, and healthy.
• Ensure great customer service at all levels.
• Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company.
• Courage to pass on information from upper management to employees and vice versa.
• Training and onboarding new hires to make sure they understand their roles with Spirit
• Other duties as assigned.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.

Requirements

• High school diploma or GED.
• Experience in the hospitality or customer service sector.
• Excellence in management, organizational, and planning skills.
• The ability to anticipate problems and make contingency plans.
• Great interpersonal and communication skills and a positive attitude.
• Respect to others to be flexible and approachable.
• Own It by showing proven experience as a manager or other relevant role.

401k Information:

You will be eligible to begin contributing to a 401(k) on the first of the month following your first 90 days of service and if you meet the minimum hours criteria. The minimum criteria for employee eligibility are 1) employees must be 21 years of age or older and 2) must work 250 hours in 90 days or an average of 1,000 hours in one year. Triple Shift Entertainment will match qualified 401(k) contributions as follows: $1 for $1 for the first 3% and $0.50 for $1 on the next 2% on what employee contributes to their 401(k) and you are considered fully vested immediately.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.