Operations Manager

Punch Bowl Social; Minneapolis (MN); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

HSA contribution

FSA

Employee assistance program

Disability insurance

Paid time off

Referral bonus program

Discounts on food & activities

Job summary

Punch Bowl Social in Minneapolis is seeking an Operations Manager to oversee the guest experience from front to back, ensuring brand standards are met and hospitality remains exceptional. You will train and lead the service team, supervise shifts, and coordinate with kitchen and bar staff to deliver consistent results.

You will communicate across departments, analyze store performance data, and manage cash controls and inventory weekly.

Qualifications

• Three years of experience in a high-volume, fast-paced environment.
• Ability to work a schedule aligned with restaurant/bar volume.
• Excellent verbal and written communication skills and math aptitude.
• Ability to stand and move quickly for up to four hours.
• Ability to lift up to 50 pounds.

Responsibilities

• Oversee proper execution of all brand standards.
• Responsible for team member training and service & support team management.
• Manage and lead operations crew during scheduled shifts.
• Communicate professionally with all departments in the venue.
• Lead all FOH operations.
• Coordinate with BOH to ensure timely, accurate execution of the guest experience.
• Utilize data/resources to report on store performance.
• Maintain accountability of in-house checks and cash balancing as per policy.
• Apply inventory and cost control standards weekly.

Skills

Positive attitude

Quality food/beverage

Adventure & energy

Effective communication

Job description

Life is short. Work someplace awesome. Apply today to join our management team!

As Operations Manager you are a protector of all that we hold sacred; Culinary Integrity, Craft Beverages and Social Gaming. Punch Bowl Social is unique, special, disruptive and together we must protect those attributes and continue to build on a solid foundation of hospitality and passion for great food and beverage.

Punch Bowl Social is where party people come for an awe-inspiring experience and limitless possibilities. We live life to the fullest, courageously take risks and march (or karaoke) to the beat of our own drum.

Our best and brightest have an appreciation of the classics, but a fascination for what’s new and now. A perfectionism for their work with a love for creating memorable guest experiences.

Your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

• Positive attitude and passion for making people smile, and truly enjoy their experience
• Value for high quality food and beverage, and appreciation for the technique associated with production
• Sense of adventure and engaging energy
• Ability to communicate effectively with team members, both BOH and FOH, Management, and Community

What you’ll be doing:

• Overseeing proper execution of all brand standards
• Responsible for team member training and service & support team management
• Managing and leading operations crew during scheduled shifts
• Communicating professionally with all departments in the venue
• Leading all functional areas related to FOH Operations
• Coordinating and maintain strong working relationship with BOH to ensure timely and accurate execution from beginning to end of the customers’ experience
• Utilizing all available data/resources to understand and report on the Store’s performance
• Maintaining accountability of all in-house checks/cash balancing as dictated by corporate policy
• Appling inventory and cost control standards on a weekly basis

Salary Range $60,000 - $65,000 annually

What's in it for you:

• Benefit Package
• Medical, dental and vision insurance
• Health Savings Account option – including company HSA contribution
• Flexible Spending Accounts
• Employee Assistance Program
• Company provided Short Term Disability Insurance
• Company provided Long Term Disability Insurance
• Paid Time Off
• Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
• Opportunities for Growth and Advancement
• Referral Bonus Program
• Discounts on Food, Beverage and Activities

Requirements

What we’re looking for:

• Three years of experience in a high volume, fast pace environment
• Have the ability to work a schedule that is consistent with restaurant/bar volume
• Excellent verbal and written communication skills in conjunction with math aptitude.
• Ability to stand and exert fast-paced mobility for period up to four (4) hours in length.
• Good sense of balance, be able to bend and kneel and have the ability to lift products that are frequently weighing up to 50 pounds.

*** Must be 21 years old and over ***

Follow us @punchbowlsocial or check us out at punchbowlsocial.com
We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.