Operations Manager

RXO Inc.; Memphis (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with up to 5% company match

Pre-tax accounts to help streamline

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off, company holidays, and

Job summary

RXO Inc. is seeking an Operations Manager in Memphis, TN to lead staffing, supervise supervisory staff, and coordinate policy changes across the operation.

This role focuses on delivering high-quality service while controlling labor costs and maintaining compliance with quality standards. The ideal candidate brings 5+ years of supervisory experience in logistics or transportation and preferably a Bachelor's degree in Transportation, Supply Chain, or related field.

Qualifications

• 5 years of supervisory experience in logistics and/or transportation.
• Bachelor’s degree in Transportation, Supply Chain, or related field.

Responsibilities

• Assess and adjust staffing to maintain service quality while minimizing overtime or excess labor costs.
• Oversee supervisory functions, mentor supervisors and coordinators; use metrics and tools for performance review.
• Coordinate policy and procedure changes between Account Managers and staff; investigate root causes and implement corrective actions.

Skills

Supervisory experience

Logistics/Transportation knowledge

Education

Bachelor’s degree in Transportation or Supply Chain

Job description

## Operations ManagerApply: Memphis, Tennessee: Full time: Posted Today: JR106278**Accelerate your career at RXO** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As an Operations Manager at RXO, you will manage and administer operational policies and procedures that support the team’s objective to ensure the highest possible quality and accuracy for our customers. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Join us at RXO, and we’ll give you the tools and support you need to excel at your job, while building a career you’ll love.**What your day-to-day will look like:*** Assess and adjust staffing requirements to maintain the highest possible level of quality service to our customers, while maintaining the lowest possible expenditures of overtime or excess labor expense* Oversee all supervisory functions, including developing and mentoring supervisors and coordinators; ensure the regular use of metrics and system tools in conjunction with the operational metrics review standards* Function as liaison between Account Managers and operational staff on all policy and procedure changes or implementations; investigate all significant issues to determine root cause and correction procedure, initiate incident report when necessary* Coordinate all procedure and document changes, comply with all quality policies and procedures, attend any required quality meetings, and ensure that all quality initiatives are adequately communicated to entire operational staff* Identify opportunities for process efficiencies and work with operations team and System Engineers to create specifications and implement* Analyze quantitative information and apply professional judgment to resolve issues* Maintain departmental budget and ensure compliance to it; actively participate as departmental representative in planning, scheduling, budgeting and policy development and administration* Work with HR and upper management on any disciplinary issues and institute corrective action; actively participate in the hiring and/or termination process**At a minimum, you’ll need:*** 5 years of supervisory experience in logistics and/or transportation**It’d be great if you also have:*** Bachelor’s degree in Transportation, Supply Chain, or a related field* Availability to travel occasionally* Ability to quickly learn and achieve proficiency in new software applications* Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for intended audience* Ability to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretations**Does this sound like you? Check out what else RXO has to offer.****Why Join Us:****Our Benefits*** Comprehensive medical, dental, and vision plans* 401(k) retirement plan with up to 5% company match* Pre-tax accounts to help streamline eligible expenses* Company-paid disability and life insurance* Employee Assistance Program (EAP)* Career and Leadership Development Programs* Paid time off, company holidays, and volunteer days**Our Culture**Our values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.**The Next Step** Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.