Manager Last Mile Operations

RXO Inc.; Franklin (MA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, vision insurance

Paid time off and holidays

Life and disability insurance

Employee Assistance Program (EAP)

Job summary

RXO Inc. in Franklin, MA is seeking a Manager, Last Mile Operations to lead daily carrier performance, optimize routes, and drive service excellence. You will supervise contract drivers and dispatchers, mentor staff, and ensure adherence to policies and safety standards.

This role offers a competitive $80k-$85k salary with potential bonus, opportunities to advance, and a collaborative team focused on delivering reliable, cost-efficient last-mile solutions across North America.

Qualifications

• Minimum 5 years of logistics and supervisory experience.
• Experience with route planning and carrier coordination.
• Strong leadership, mentoring, and staff development skills.
• Proven ability to manage schedules and driver performance.

Responsibilities

• Oversee daily operations of contract carriers and manage contractor schedules.
• Develop and mentor staff to meet goals and policies.
• Lead interviewing, hiring, and disciplinary actions as needed.
• Ensure compliance with company policies and applicable laws.
• Utilize route planning software to optimize delivery routes and dispatch.
• Address issues and rebalance routes to improve efficiency.

Skills

Logistics management

Supervisory experience

Route planning

Staff development

Education

Bachelor’s degree in business or logistics

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

## Manager Last Mile OperationsApply: Franklin, Massachusetts: Full time: Posted Today: JR106291**Accelerate your career at RXO** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation for this role is $80,000-85,000 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.As a **Manager, Last Mile Operations** at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.W**hat your day-to-day will look like:*** Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers* Develop and mentor staff to reach goals; train staff on company policies and procedures* Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues* Ensure compliance with corporate warehouse policies, procedures, and programs* Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems* Use route planning software to build efficient delivery routes* Manage the dispatch of contract carriers and resolve issues throughout the day* Identify problem areas, including restructuring routes to improve operational efficiencies* Train and develop contract carriers, and dispatchers to meet and exceed customer expectations* Ensure that all work is completed accurately and within established time frame* Ensure photos are taken for every job* Allocate and request additional resources as needed **At a minimum, you’ll need:*** 5 years of related logistics and supervisory experience* Experience with Microsoft Office such as Word, Outlook, and Excel. **It’d be great if you also have:** * Bachelor’s degree in business, logistics, or similar* Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally* Experience mentoring, training, and guiding newer/less-experienced team members* Bilingual English/Spanish (read, write, and speak both languages)* Strong business acumen with the willingness to act in partnership with management teams**Does this sound like you? Check out what else RXO has to offer.****Why Join Us:****Our Benefits*** Competitive pay* Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave* 401(k) retirement plan with up to 5% company match* Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity* Employee Assistance Program (EAP)* Tuition reimbursement, adoption assistance* Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account* Health Reimbursement Arrangement**Our Culture**Our values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.**The Next Step** Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.