Operations Manager

Deercreekseniorliving; McFarland (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

McFarland Villa Assisted Living in McFarland, WI, seeks an Operations Manager who is compassionate, organized, and driven to lead our community and support exceptional resident care. You will partner with the Executive Director to create a welcoming, safe, and home-like environment while fostering a positive culture for our team.

Responsibilities include promoting resident satisfaction, supporting recruitment and staff development, overseeing daily operations, and ensuring regulatory compliance.

Qualifications

• Meets all education requirements established by state assisted living regulations.
• Ability to obtain and maintain Assisted Living Executive Director certification within required timelines.
• Strong leadership, communication, and problem-solving skills.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Professional demeanor with a passion for serving seniors.

Responsibilities

• Promote a warm, resident-centered environment and build positive relationships with residents, families and partners.
• Coach and mentor team members; support recruitment, onboarding, training, and retention.
• Assist the Executive Director with daily operations and strategic goals; ensure staffing aligns with resident needs.
• Ensure compliance with Resident Rights, HIPAA, and applicable assisted living regulations; support survey readiness and safety initiatives.

Skills

Leadership

Communication

Problem-solving

Team coaching

Independent work

Education

Assisted Living Exec Director cert (state)

State regulatory requirements knowledge

Job description

McFarland Villa Assisted Living | McFarland, WI

Make a Difference Every Day

McFarland Villa Assisted Living is seeking a compassionate, organized, and driven Operations Manager to help lead our community and support exceptional resident care. In this role, you'll partner closely with the Executive Director to ensure a welcoming, safe, and home-like environment for residents while fostering a positive workplace culture for team members. This is an excellent opportunity for a leader who is passionate about senior living, team development, customer service, and operational excellence.

What You'll Do

Resident & Family Experience

• Promote a warm, supportive, and resident-centered environment.
• Build positive relationships with residents, families, and community partners.
• Respond promptly and professionally to resident and family concerns.
• Participate in resident service planning and customer service meetings.
• Identify opportunities to enhance resident satisfaction and quality of life.

Team Leadership

• Foster a culture of teamwork, accountability, and exceptional customer service.
• Support recruitment, onboarding, training, and retention efforts.
• Coach and mentor team members to achieve their highest potential.
• Promote open communication and employee engagement.
• Recognize achievements and support staff development.

Community Operations

• Assist the Executive Director with daily operations and strategic goals.
• Ensure staffing levels appropriately meet resident needs and regulatory requirements.
• Monitor community performance related to resident satisfaction, occupancy, and staff retention.
• Oversee ongoing staff education and required documentation.
• Support community marketing and outreach initiatives.

Compliance & Safety

• Ensure compliance with Resident Rights, HIPAA, and all applicable assisted living regulations.
• Assist with maintaining survey readiness and regulatory compliance.
• Support workplace safety initiatives and injury follow-up procedures.
• Help maintain a safe, attractive, and secure community for residents, visitors, and staff.

What We're Looking For

Qualifications

• Meets all education requirements established by state assisted living regulations.
• Ability to obtain and maintain Assisted Living Executive Director certification within required timelines.
• Strong leadership, communication, and problem-solving skills.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Professional demeanor with a passion for serving seniors.

Preferred Experience

• Leadership experience in assisted living, healthcare, senior living, long-term care, hospitality, or a related field.
• Experience supervising staff and managing daily operations.
• Knowledge of assisted living regulations and compliance standards.

Physical Requirements

• Frequent movement throughout the community during the workday.
• Ability to stand and walk for extended periods.
• Ability to occasionally lift up to 20 pounds and support up to 50 pounds.
• Ability to assist during emergency situations, including resident evacuations when necessary.

Why McFarland Villa?

At McFarland Villa, we are committed to creating an environment where residents feel at home and employees feel valued. Join a team that leads with compassion, embraces teamwork, and is dedicated to enriching the lives of those we serve.

The employer for this position is stated in the job posting.

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Pinnacle Senior Living is a dynamic organization in a rapidly expanding Independent and Assisted Living industry. Our focus to create and maintain assisted and independent living communities that set the standard in each of their individual markets. The 52 Pinnacle Senior Living communities operate across 6 states, and we expect our growth to continue. These communities operate independently with the support of the “Service Center,” a world-class service team to allow local leaders and their teams to focus solely on the day-to-day care of their residents and overall operations.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.