Operations Manager

Community Concierge Services; Manassas (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

401(k) with matching

Job summary

Community Concierge Services (CCS) is seeking a hands-on Operations Leader to manage doorstep trash collection across multiple properties in the DMV area, including parts of VA, MD, and PA. This full-time W2 role requires leading from the front with both field and administrative duties, including onboarding and equipment distribution.

You will hire, train, and supervise porters, maintain nightly reports and payroll, and ensure compliance.

Qualifications

• Must be a hands-on leader willing to work nights and weekends.
• Strong problem-solving and communication skills.
• Experience building and leading teams in field operations.

Responsibilities

• Lead operations across multiple residential properties ensuring nightly execution.
• Hire and train porters to CCS standards.
• Conduct audits and on-site quality checks.
• Build relationships with property managers and clients.
• Manage scheduling and coverage, ensuring no missed pickups.
• Oversee payroll-related processes and safety compliance.

Skills

Hands-on leadership

Problem solving

People management

Communication

Job description

Salary: $65,000 Annual OTE

Employment Type: Full-Time, W2 | Bi-Weekly Pay

About Us: Community Concierge Services (CCS) is a nationwide provider of doorstep waste and recycling collection for apartment communities. Each night, our dedicated team of over 600 employees services more than 160,000 apartment units across the country. As a rapidly growing company, we offer our team members opportunities for advancement, increased responsibilities, and additional shifts based on performance and reliability. Come work with a founder led, quickly growing company with opportunities to advance!

The Opportunity: In this role you will oversee all operations for doorstep trash collection in your market from end to end. You will be responsible for new community rollouts, building and supporting your team, visiting clients and working in the field. This role requires a mixture of both white collar and blue collar work. You must be willing to rollup your sleeves and lead from the front on a daily basis! This job is not able to be done in conjunction with another full time job.

What You'll Do

• Lead operations across multiple residential properties, ensuring flawless nightly execution
• Hire and train porters to CCS standards
• Conduct employee audits and on-site quality checks
• Build and maintain strong relationships with property managers and clients
• Handle scheduling and ensure coverage-no missed pickups!
• Manage employee logistics, including safety gear, reporting apps, and ADP payroll forms
• Respond to on-site operational issues such as equipment failures or staffing gaps
• Maintain nightly reporting, payroll, employee documentation, and compliance
• Assist in community onboarding, including resident orientations and equipment distribution
• Oversee operations in our DMV market which includes - Baltimore MD, Parts of VA, Parts of PA, and surrounding area's.

Workload & Schedule:

Night and weekend availability required; routes run 7 days a week. Our peak working hours are 6pm-12am daily.
Mix of field work and administrative tasks, with flexible daytime hours based on completion
Travel to neighboring markets may be required to support operations

Who You Are:

• A hands-on leader who's not afraid to work late nights or fill in on a route if needed
• A natural problem solver and communicator-proactive, honest, and solution-focused
• Comfortable managing people, systems, and processes in a fast-paced, high-accountability environment
• Flexible and responsive-able to pivot when staffing gaps or service issues arise
• A team builder who leads by example and wants to grow with the company

Compensation & Benefits:

• Base Salary: $60,000 year (bi-weekly pay)
• Annual Bonus: $5,000 (paid quarterly)(performance based)
• Company Vehicle for all work-related use (maintenance and gas covered)
• Health Insurance for you and your family (sponsored plan)
• 401(k) with Matching: 4% match on first 5% after 12 months
• Growth Opportunity: Help build and lead new districts as we expand