Operations District Manager

Community Concierge Services; Charlotte (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Base salary

Performance bonus

Company vehicle

Health insurance

401(k) match

Growth opportunities

Job summary

Community Concierge Services in Charlotte, NC is seeking an Area Operations Manager to own end-to-end doorstep trash collection across the market. You will lead new community rollouts, build and develop your team, and partner with property managers while working alongside your crew in the field.

This role blends white-collar leadership with blue-collar grit: you will manage schedules, payroll, and client relationships by day, and lead from the front at night.

Qualifications

• 5+ years of driving experience with a clean record.
• Ability to pass background check and drug test.
• Proficiency with Microsoft Office applications.
• Able to work outdoors and walk several miles per shift.
• Experience managing field operations and teams.

Responsibilities

• Lead nightly operations across multiple properties with on-time execution.
• Hire, train, and coach porters to CCS service standards.
• Conduct on-site quality audits and performance checks.
• Build relationships with property managers and clients.
• Manage schedules and route coverage with no missed pickups.
• Oversee logistics: safety gear, reporting apps, and payroll.
• Respond to on-site issues like equipment failures or staffing gaps.
• Maintain nightly reporting, payroll records, and compliance.
• Support new community onboarding and resident orientations.

Skills

Hands-on leader

Problem-solving

Team building

People management

Effective communicator

Leadership

Tools

Microsoft Office

Job description

District Operations Manager - Doorstep Trash Collection (Nights & Weekends)

About CCS

Community Concierge Services (CCS) is a nationwide provider of doorstep waste and recycling collection for apartment communities. Each night, our team of 700+ employees services more than 160,000 apartment units across the country. We're growing fast - and we promote from within, rewarding performance and reliability with advancement, added responsibility, and new opportunities.

The Opportunity

As an Area Operations Manager, you'll own end-to-end operations for doorstep trash collection across your market. You'll lead new community rollouts, build and develop your team, partner with property managers, and work alongside your crew in the field.

This role blends white-collar leadership with blue-collar grit. You'll manage schedules, payroll, and client relationships by day, and you'll roll up your sleeves and lead from the front at night. If you thrive in a fast-paced, high-accountability environment and want to grow with a company that's scaling quickly, this is your seat.

What You'll Do

• Lead nightly operations across multiple residential properties, ensuring flawless, on-time execution
• Hire, train, and coach porters to CCS service standards
• Conduct on-site quality audits and employee performance checks
• Build and maintain strong relationships with property managers and clients
• Manage scheduling and route coverage - no missed pickups
• Oversee employee logistics: safety gear, reporting apps, and ADP payroll
• Respond quickly to on-site issues such as equipment failures or staffing gaps
• Maintain nightly reporting, payroll, employee documentation, and compliance
• Support new community onboarding, including resident orientations and equipment distribution

Who You Are

• A hands-on leader who isn't afraid to work late nights or jump on a route when needed
• A proactive problem solver and communicator - honest, accountable, and solution-focused
• Comfortable managing people, systems, and processes in a fast-paced environment
• Flexible and responsive - able to pivot when staffing gaps or service issues arise
• A team builder who leads by example and wants to grow as the company grows

Requirements

• Clean driving record with 5+ years of driving experience (required to operate a company vehicle)
• Ability to pass a background check and drug test
• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Able to work outdoors for extended periods and stay on your feet, walking several miles per shift, without assistance
• Strong work ethic across both blue-collar and white-collar tasks daily

Schedule & Work Environment

• Night and weekend availability required; routes run 7 days a week
• Peak working hours are 7 PM-2 AM daily
• Mix of field work and administrative tasks, with flexible daytime hours based on business needs
• Travel to neighboring markets may be required to support operations

Compensation & Benefits

• Base Salary: $55,000/year, paid bi-weekly
• Performance Bonus: $5,000/year, paid quarterly
• Company Vehicle: for all work-related use - gas and maintenance covered
• Health Insurance: company-sponsored plan for you and your family
• 401(k) Match: 4% match on the first 5% after 12 months
• Growth: help build and lead new districts as we expand

Community Concierge Services is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.