Operations Manager

r.World | Reuse; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

r.World Reuse is seeking an Operations Manager to oversee the wash hub, driver team, QA, and technicians, ensuring a steady flow of clean cups for weekly deliveries.

You will drive process improvements, manage inventory and driving/washing cycles, and coordinate with leadership to deliver high-quality results. Bilingual English/Spanish; 5+ years in operations supervision preferred; box truck experience required.

Qualifications

• 5+ years of operations supervision in manufacturing, warehouse, or distribution.
• 3+ years operating a 26' box truck with a lift gate and a valid driver’s license.
• Conversational proficiency in English and Spanish.
• Proven ability to motivate warehouse staff and hold teams accountable.
• Strong eagerness to learn and grow while meeting deadlines.

Responsibilities

• Collaborate with Director to execute daily work plans and supervise Wash Technicians and Driver to ensure clean cups supply.
• Lead tasks to keep products available for weekly deliveries: sorting, washing, QA, and packing.
• Record deliveries, pickups, harvest counts, and QA data in the r.Turn system daily.
• Manage venue and hub inventory counts, review harvest reports monthly.
• Communicate new purchase orders and transfers to other hubs via Operations Slack channel.
• Represent r.Cup professionally during client interactions.

Skills

Operations supervision

Leadership

Logistics coordination

Process improvement

Bilingual English/Spanish

Job description

Who We Are

r.World Reuse has successfully diverted over 25 million single-use products from landfills through the implementation of our high-quality, reusable cup systems at major live events, concerts, and festivals. Driven by a passionate team of music enthusiasts and sustainability advocates like you, our core mission is to eradicate single-use waste and prevent millions of megatons of plastic waste from contaminating and overwhelming our planet's delicate ecosystems.

Who We Are

r.World Reuse has successfully diverted over 25 million single-use products from landfills through the implementation of our high-quality, reusable cup systems at major live events, concerts, and festivals. Driven by a passionate team of music enthusiasts and sustainability advocates like you, our core mission is to eradicate single-use waste and prevent millions of megatons of plastic waste from contaminating and overwhelming our planet's delicate ecosystems.

Who We Need

We are seeking a highly organized, energetic, dependable, and hands-on Operations Manager to assist in successfully executing the r.World reuse program at the warehouse. This role is ideal for a growing leader who is self-motivated, comfortable in an ever-changing and fast-paced environment, and has an appetite for self-growth and continuous improvement. This person is a steward of operations excellence, six sigma methodologies, and continuous process improvement. The Manager will manage a team of Technicians, QA, and Driver. As Operations Manager, you will back fill any of the areas when short staffed, including but not limited to driving, sorting, washing, breaking down, and QA.

What You\'ll Do

• Collaborate with the Director to execute the daily work plan and supervise Wash Technicians and Driver, ensuring a consistent supply of clean cups.
• Lead and perform tasks required to ensure clean products are always available for weekly deliveries: sorting, washing, quality assurance, and packing.
• Enter deliveries, pickups, harvest counts, and QA data into the r.Turn system daily.
• Enter venue inventory counts, hub inventory counts, review, and approve harvest reports monthly.
• Occasionally communicate new purchase orders and transfers to other hubs using Operations Slack channel.
• Professionally represent r.Cup during client interactions, maintaining a positive and professional image.
• Lead improvement initiatives and manage projects as assigned by the COO, Operations Director, and or Manager.
• Develop and provide expertise throughout the wash cycle, including cup sorting, washing, inspections, packing cases, and order fulfillment.
• Conduct order deliveries and cup collections using the company box truck, including logging time and mileage, refueling and cleaning the vehicle, inspecting the truck, reporting road incidents, and assisting with the loading and unloading of cups at the wash hub.
• Perform precise cup inventory counts at customer venues and the wash hub.
• Collaborate with local Sales teams to set up new venue locations, including staff training, bin delivery and placement, container stocking, and signage production and placement.
• Maintain all machines and equipment in working order, reporting any issues to the Operations Director.
• Ensure all necessary supplies for washing are on hand and fully stocked.
• Maintain a clean, orderly, and organized wash hub.
• Conduct inventory cycle counts continuously and input data into r.Turn App.

What You\'ve Done

• Highly motivated individual with 5+ years of experience in operations supervision within manufacturing, warehouse, or distribution industries.
• 3+ years of operating a 26' box truck with a lift gate, with a valid driver’s license and an excellent driving record.
• Conversational proficiency in both English and Spanish speaking.
• Proven ability to positively motivate and hold warehouse staff accountable.
• Strong eagerness to learn and grow in this role, with a determined approach to completing tasks.
• Ability to perform effectively under pressure and meet tight deadlines.
• Physical capability to lift heavy boxes.
• Proficiency in operating a pallet jack.
• Demonstrated success in managing and delivering assigned projects on time.
• Excellent critical thinking and problem-solving skills.
• Strong verbal communication skills.
• Comfort in working within ambiguous and frequently changing conditions.