Operations Manager

Alexander Chapman; Los Angeles (CA); On-site; USD 170,000 - 230,000; Full time

Job summary

Alexander Chapman seeks an experienced operations leader to own a critical function within its investment platform, combining leadership with strategic project work to strengthen processes, controls, and external relationships.

The role partners with senior stakeholders to enhance operational infrastructure, enable scalable procedures, governance, and auditability, and collaborates with technology teams on workflow design and platform readiness.

Qualifications

• Significant experience in investment operations or financial services.
• Strong knowledge of reconciliations, controls, and third-party oversight.
• Experience supporting multiple investment workflows and products.
• Ability to design or improve operating models, processes, and control frameworks.
• Experience partnering with technology teams on systems implementations.

Responsibilities

• Lead core operational controls and reconciliations across key investment data.
• Identify recurring issues and drive process improvements with stakeholders and partners.
• Oversee relationships with third-party service providers and monitor performance standards.
• Design and strengthen reconciliation processes, control standards, escalation procedures, and ownership frameworks.
• Establish consistent operating procedures and accountability across teams and providers.
• Produce operational reporting and insights for senior management.
• Support transfer of investment data across operations, accounting, and reporting.
• Collaborate with technology and transformation teams on workflow design and platform readiness.
• Develop scalable procedures, governance routines, and documentation for auditability.
• Help build a high-performing operations function with clear roles and standards.

Skills

Leadership

Stakeholder management

Process improvement

Operational controls

Data reconciliation

Job description

A highly regarded investment firm is looking to appoint an experienced operations leader to take ownership of a critical function within its broader investment platform.

The position offers a combination of operational leadership and strategic project work, with responsibility for strengthening processes, controls, systems, and external service-provider relationships. The individual will work closely with senior stakeholders to enhance the firm’s operational infrastructure and support its continued development.

Key Responsibilities

• Lead core operational controls, including reconciliations, exception management, issue investigation, and resolution across key investment data.
• Identify recurring operational issues and work with internal stakeholders and external partners to improve processes and reduce risk.
• Oversee relationships with third-party service providers, including performance standards, issue escalation, and service quality.
• Design and strengthen reconciliation processes, control standards, escalation procedures, and ownership frameworks.
• Establish consistent operating procedures and accountability across internal teams and external providers.
• Produce operational reporting and insights for senior management.
• Support the effective transfer of investment data across operational, accounting, and reporting functions.
• Partner with technology and transformation teams on workflow design, platform implementation, testing, and operational readiness.
• Develop scalable procedures, governance routines, and documentation to support consistency, resiliency, and auditability.
• Help build and develop a high-performing operations function, including defining responsibilities, capabilities, and team standards.

Qualifications

• Significant experience within investment operations, asset management, banking, or a related financial-services environment.
• Strong knowledge of reconciliations, investment data, operational controls, and third-party service-provider oversight.
• Experience supporting a broad range of investment products and operational workflows.
• Demonstrated ability to design or improve operating models, processes, and control frameworks.
• Experience partnering with technology teams on systems implementations or operational transformation initiatives.
• Strong leadership, communication, and stakeholder-management skills.