Operations Manager

JMJ Phillip; Los Angeles (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

JMJ Phillip Group is seeking an experienced Operations Manager to oversee daily business operations, coordinate departments such as Sales, Shipping and Logistics, HR, and retail account operations, and drive efficiency in a fast-paced environment. You will monitor performance, prepare weekly reports, streamline processes, and support department managers to meet operational goals and company standards.

This role is based in Van Nuys, Los Angeles, offering hands-on leadership with opportunities to

Qualifications

• Previous experience in operations management or a similar leadership position.
• Strong leadership, organizational, and problem-solving skills.
• Experience managing multiple departments and supervising teams.
• Understanding of sales operations, shipping and logistics, order fulfillment, and customer service.
• Experience preparing and analyzing operational and sales performance reports.
• Excellent communication, decision-making, and interpersonal skills.

Responsibilities

• Oversee daily operations across Sales, Shipping and Logistics, HR, and retail accounts.
• Coordinate departmental objectives and ensure performance standards meet company goals.
• Monitor productivity and timely completion of responsibilities.
• Prepare and present weekly operational and sales performance reports.
• Identify inefficiencies and implement process improvements.

Skills

Leadership

Organizational skills

Problem-solving

Communication

Multidepartment management

Tools

Microsoft Office

Excel

ERP / business management systems

Job description

We are seeking an experienced and highly organized Operations Manager to oversee daily business operations, coordinate multiple departments, and improve overall organizational efficiency. This role is responsible for supporting department managers, monitoring performance, streamlining workflows, and ensuring that operational goals and company standards are consistently achieved.

Position Responsibilities

Operations Management and Department Coordination

• Oversee daily operations across multiple departments, including Sales, Shipping and Logistics, Human Resources, and retail account operations.
• Work closely with department managers to ensure operational objectives, performance standards, and company goals are met.
• Coordinate interdepartmental activities to improve communication, workflow efficiency, and accountability.
• Monitor departmental productivity and ensure timely completion of assigned responsibilities.

Performance Monitoring and Reporting

• Monitor sales performance, operational productivity, and departmental efficiency.
• Prepare and present weekly operational reports and sales performance reports to upper management.
• Analyze operational results to identify performance gaps and opportunities for improvement.
• Establish performance expectations and support continuous improvement across departments.

Logistics and Order Fulfillment

• Oversee order processing and fulfillment activities for major retail accounts.
• Coordinate shipping and logistics operations to support timely and accurate order delivery.
• Identify operational challenges and implement solutions to improve service quality and efficiency.
• Ensure effective coordination between sales, logistics, and customer service teams.

Human Resources and Team Leadership

• Support HR functions, including staffing, employee performance, training, and workplace policy implementation.
• Provide guidance and support to department managers and their teams.
• Promote accountability, professionalism, and a productive working environment.
• Help address staffing and operational concerns to maintain smooth business operations.

Process Improvement and Strategic Planning

• Develop and improve internal procedures, workflows, and communication processes.
• Identify operational inefficiencies and implement practical solutions.
• Collaborate with company leadership on business strategies, operational improvements, and growth initiatives.
• Ensure departmental activities align with broader organizational objectives.

Prerequisites

• Previous experience in operations management or a similar leadership position.
• Strong leadership, organizational, and problem-solving skills.
• Experience managing multiple departments and supervising teams.
• Understanding of sales operations, shipping and logistics, order fulfillment, and customer service.
• Experience preparing and analyzing operational and sales performance reports.
• Excellent communication, decision-making, and interpersonal skills.
• Ability to manage competing priorities in a fast-paced business environment.
• Proficiency in Microsoft Office, Excel, and business management systems.

Certifications (Preferred, but Not Required)

• Operations management or business administration certifications.
• Project management certifications, such as Project Management Professional (PMP).
• Supply chain management or logistics certifications.
• Human resources management or leadership development certifications.
• Training in process improvement methodologies, such as Lean or Six Sigma.

What the Role Offers

• Annual Salary: $90,000–$110,000.
• An opportunity to oversee multiple departments and contribute to overall business performance.
• The ability to improve operational processes, team productivity, and interdepartmental collaboration.
• Opportunities to work closely with leadership on strategic planning and business growth.
• Professional development through cross-functional management and leadership responsibilities.
• A dynamic work environment focused on operational efficiency, accountability, and continuous improvement.

Why Van Nuys?

Van Nuys offers access to a diverse business community within the greater Los Angeles area, with connections to logistics, distribution, retail, and commercial operations. Its location provides access to major transportation routes and a broad network of suppliers, customers, and business services. For an Operations Manager, the area offers opportunities to coordinate business activities, improve supply chain efficiency, and support cross-functional teams in a dynamic commercial environment.