Operations Manager

Advantage Latta-Whitlow; Lawrence (KS); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Salary plus bonus program

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Leadership development and growth

Job summary

Advantage is seeking a decisive Operations Manager to lead our Topeka, KS branch. This role requires HVAC expertise, strong leadership, and financial acumen to drive performance and accountability across field teams.

You will steer operations, production, and margins while delivering a superior customer experience and maintaining quality standards. A hands-on leader who can turn chaos into structure will thrive in this role.

Qualifications

• Five+ years of progressive leadership experience in residential HVAC systems.
• Proven ability to manage service, installation, sales and operations.
• Demonstrated success managing P&L in a residential service environment.

Responsibilities

• Oversee day-to-day operations of service and install teams to ensure timely project completion and service calls.
• Drive revenue, manage workload and job costs to hit production and margin objectives.
• Promote customer satisfaction with a 5-star experience at every touch point and maintain high Google ratings.

Skills

HVAC leadership

P&L management

Team leadership

Strategic thinking

Tools

ServiceTitan

Job description

Advantage — Operations Manager, Topeka, KS

HVAC or Plumbing Management Experience Required

Advantage is growing — and we're looking for a strong, decisive Operations Manager to lead from the front.

This is not a sit-behind-a-desk role. This is for a leader who understands HVAC, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.

If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience — this is your opportunity to run a branch like it's your own.

You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.

Key Responsibilities

• Oversee day-to-day operations of the service and install teams to ensure timely project completion and service calls
• Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives
• Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8
• Monitor job schedules, labor costs, and resource allocation to drive optimal performance
• Manage budgets, expenses, and overall financial performance of the department
• Monitor and drive KPIs, including revenue, close rates, average ticket, productivity, and margins
• Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations
• Ensure high-quality service delivery that meets or exceeds customer expectations
• Implement quality control measures to maintain industry standards and protect the company's reputation
• Oversee and ensure proper use of field service platforms such as ServiceTitan
• Serve as the primary operational leader and point person for the branch

Requirements

What We're Looking For

• HVAC experience required — five (5)+ years of progressive leadership experience in residential HVAC
• Strong understanding of service, installation, sales, and operational best practices
• Demonstrated success managing P&L in a residential service environment
• Ability to balance strategic thinking with hands‑on execution
• Highly organized with strong operational discipline
• Strong communicator who can motivate teams and hold them accountable
• Experience leading through growth and change preferred

Compensation & Benefits

• Salary plus bonus program
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Leadership development and growth opportunities within a growing platform

If you're ready to build teams, drive results, and lead a branch to the next level — we're ready to talk.