Operations Manager

Blue Cardinal Home Services Group; Lawrence (KS); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Leadership development and growth

Job summary

Advantage is seeking a decisive Operations Manager for Topeka, KS. This role leads service and install teams, drives revenue and margins, and ensures a 5-star customer experience. You will manage budgets, schedules, and KPIs while upholding safety and quality standards.

The ideal candidate has 5+ years in residential HVAC leadership, a strong grasp of service, installation, sales, and operations, and a hands-on, analytical approach to running a branch. Competitive base salary and bonus program.

Qualifications

• 5+ years of progressive leadership experience in residential HVAC.
• Strong understanding of service, installation, sales and operational best practices.
• Proven success managing P&L in a residential service environment.
• Ability to balance strategic thinking with hands-on execution.
• Highly organized with strong operational discipline.

Responsibilities

• Oversee day-to-day operations of the service and install teams to ensure timely project completion and service calls.
• Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives.
• Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point.
• Monitor job schedules, labor costs, and resource allocation to drive optimal performance.
• Manage budgets, expenses, and overall financial performance of the department.
• Monitor and drive KPIs, including revenue, close rates, average ticket, productivity, and margins.
• Foster a positive, accountable and safe work environment, ensuring safety compliance.
• Oversee proper use of field service platforms such as ServiceTitan.
• Serve as the primary operational leader and point person for the branch.

Skills

HVAC leadership

P&L management

Team leadership

Operational discipline

Communication

Tools

ServiceTitan

Job description

Description

Advantage — Operations Manager, Topeka, KS

$80,000 – $110,000 Base + Bonus Program

Advantage is growing — and we're looking for a strong, decisive Operations Manager to lead from the front.

This is not a sit-behind-a-desk role. This is for a leader who understands HVAC, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.

If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience — this is your opportunity to run a branch like it's your own.

You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.

Key Responsibilities

• Oversee day-to-day operations of the service and install teams to ensure timely project completion and service calls
• Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives
• Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8
• Monitor job schedules, labor costs, and resource allocation to drive optimal performance
• Manage budgets, expenses, and overall financial performance of the department
• Monitor and drive KPIs, including revenue, close rates, average ticket, productivity, and margins
• Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations
• Ensure high-quality service delivery that meets or exceeds customer expectations
• Implement quality control measures to maintain industry standards and protect the company's reputation
• Oversee and ensure proper use of field service platforms such as ServiceTitan
• Serve as the primary operational leader and point person for the branch

What We're Looking For

• HVAC experience required — five (5)+ years of progressive leadership experience in residential HVAC
• Strong understanding of service, installation, sales, and operational best practices
• Demonstrated success managing P&L in a residential service environment
• Ability to balance strategic thinking with hands‑on execution
• Highly organized with strong operational discipline
• Strong communicator who can motivate teams and hold them accountable
• Experience leading through growth and change preferred

Compensation & Benefits

• $80,000 – $110,000+ base salary, plus bonus program
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Leadership development and growth opportunities within a growing platform

If you're ready to build teams, drive results, and lead a branch to the next level — we're ready to talk.