Operations Manager

Kept Companies; Kansas City (MO); On-site; USD 63,000 - 95,000; Full time

Job summary

A leading commercial cleaning and maintenance company seeks an 'Operations Manager' to oversee route performance and ensure customer satisfaction. Responsibilities include staff management, scheduling, quality assurance, and operational efficiency. Ideal candidates are self-motivated and have strong leadership skills.

Benefits

Company vehicle

Cell phone reimbursement

American Express for expenses

Health plan participation

Participation in vacation plan

Commissions after 90 days

Qualifications

• Experience in a dynamic work environment managing varied skill levels.
• Proficient in Microsoft programs and Fleetwash operations software.
• Ability to self-manage tasks and goals.

Responsibilities

• Ensure completion of all work for assigned routes efficiently.
• Oversee hiring and training of route staff.
• Maintain quality control and safety compliance.

Skills

Management

Microsoft software

Team leadership

Job description

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Kept Companies

is the largest self-performing commercial cleaning and maintenance company in the nation. With nine leading brands and over 100 locations nationwide servicing industries including restaurant, solar, retail, transportation and supermarket. Kept Companies is the leading provider of commercial fleet washing, retail equipment refurbishing and sales, refrigeration, hood, coil and solar panel cleaning and parking lot services in the nation.

The Operations Manager is responsible for the safe and efficient completion of all available work for their assigned routes. Most days will consist of a mix of 30% office-related activities and 70% field-related activities. The Operations Manager will engage in record keeping activities, scheduling, billing, jobsite quality and safety checks and fleet and equipment maintenance management. This position requires a significant amount of driving from jobsite to jobsite getting in and out of a vehicle. At times, the Operations Manager may be required to engage in or work alongside crew members both for training and for assistance, and therefore must be willing to engage in washing and other manual labor activities. The Operations Manager must possess training in computer including Microsoft programs and can learn Fleetwash operations software. Skills and experience in managing a dynamic work environment with many employees of varied skill levels is a must. There are no assigned work hours for this position, however time off is rarely available on weekends and is limited normally to two weekdays. The Operations Manager must have the ability to self-manage within the work week accomplishing many tasks and goals assigned.

Key Responsibility Areas (KRA)

• QUALITY CONTROL
• Organizing and leading route team members in precise execution of services to achieve high customer satisfaction.
• SAFETY AND ENVIRONMENTAL COMPLIANCE
• Lead team, and personally adhere to, company standards for safety, environmental compliance, asset management, and procedural practices.
• OPERATIONAL EFFECIENCY
• Completing 100% of assigned work in the most efficient manner possible while maintaining customer satisfaction.
• SCHEDULING AND BILLING WORKFLOWS
• Complete and validate schedule by Sunday, prior to the following week’s beginning.
• Each day reconcile all work and routes from the prior day immediately after dispatch.
• Each week must be completely billed and reconciled with all wages accounted for by 9AM Tuesday morning from the previous week.
  
  

Regular Duties

• The Operations Manager will aid in hiring, promotion, discipline, and other HR related activities.
• Overseeing all route level employees including onboard training, and day to day route activities.
• Respond to operational problems in the field including breakdowns, injuries or other issues as they arise.
• Ensure preparation of and regular service of all assigned vehicles and equipment.
• Correcting issues or complaints from customers.
• Responding to emergencies and special call in work from customers.
• Assist or lead monthly team safety meetings.
• Assist in the regular reviews, and counseling of all route employees.
  
  

Compensation

• Operations Manager will receive a company vehicle, cell phone, and American Express for work related expenses.
• Operations Manager may participate in the company health plan.
• Operations Manager will participate in the company vacation plan.
• Operations Manager will be paid a base salary upon hire with future commissions after 90-day base on route labor percentage goals.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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