Operations Manager

JLL; Kansas; On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay early access

Job summary

JLL is seeking an Operations Manager in Wilson, NC to lead a critical facilities team responsible for ensuring operational continuity of high‑value environments. The role focuses on client relationship management, strategic initiatives, and adherence to SLAs and KPIs in a demanding, mission critical setting.

The ideal candidate has seven-plus years of leadership in critical facilities, strong technical knowledge, and excellent communication.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• Minimum seven years’ experience leading a critical facilities management team (UPS, Generator, Mechanical, Life Safety).
• Knowledge of standard business and accounting practices.
• Solid technical knowledge of critical technology environment systems.
• Ability to manage a high volume of highly complex tasks in a mission critical environment.
• Excellent verbal and written communication skills.
• Strong computer proficiency in Word, Excel, Adobe and Microsoft Project.
• Experience with MS Office suite and CMMS databases.

Responsibilities

• Oversee overall team management, staff development and planning.
• Execute staff succession and growth plans.
• Develop and maintain positive client relationships.
• Drive strategic initiatives and operationalize them to meet client expectations.
• Ensure SLA/KPI are met and develop action plans for improvements.
• Set and manage service delivery commitments with clients and customers.
• Manage deliverables from initiation to completion.
• Develop and implement programs to reduce costs and increase productivity with leadership input.
• Ensure deliverables align with MSAs, SLAs and KPIs.
• Guide vendors and expand team capabilities.

Skills

Team management

Client relationships

Communication

Critical engineering practices

Leadership

Metrics management

Education

Bachelor’s degree

Tools

MS Office

CMMS databases

Microsoft Project

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Operations Manager will be responsible for managing the team assigned to the critical environments’ portfolio. Maximum emphasis is to be placed on the critical environment operational continuity while ensuring the integrity and reliability of the client’s critical function is not compromised within your team. Requirements will be strong skills in client relationship management and communication, critical engineering practices, organizational savvy, team leadership and ability to identify and manage variation in metrics. This role ensures all resources i.e. human, financial, etc. are managed within the policies and procedures of the client and JLL

What does your day to day look like:

• Responsible for overall team management, staff development and planning.
• Execute staff succession and growth plans.
• Develop and maintain positive client relationship
• Collaborate in the development of strategic initiatives then operationalize, driving the team’s performance and outcomes to meet and exceed client expectations.
• Ensuring that SLA/KPI are being meet and action plans are developed and executed for improvement opportunities.
• Set and manage service delivery commitments with direct and indirect clients and customers.
• Manage the deliverable expectations from initiation through completion.
• Develop and implement innovative programs, processes and procedures that reduce short and long-term operating costs and increase productivity by working closely with the account’s leadership team and the client key stakeholder.
• Ensure team is completing deliverables according to the MSA, SLA’s and KPI’s.
• Provides support and guidance to expand team’s capabilities and ensure vendors are performing work appropriately.
• Participates in critical facility annual planning activities including, reviewing, remodeling, new system construction, facility infrastructure upgrades.
• Provide oversight in the development and approval of MOPS/SOPS/EOPS
• Take an active role in the execution of the monthly/ quarterly/ annual reporting and development/management of the operational and capital expense budget.
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Minimum Requirements:

• Bachelor’s degree preferred, or equivalent experience.
• Minimum seven years’ experience leading a critical facilities management team (UPS, Generator, Mechanical, Life Safety)
• Knowledge of standard business and accounting practices
• Have a solid technical knowledge of critical technology environment systems
• Ability to manage a high volume ofhighly complex tasks in a mission critical environment
• Excellent verbal and written communication skills
• Strong Computer proficiency in Word, Excel, Adobe and Microsoft Project
• Experience with MS Office suite and CMMS databases

Preferred Qualifications:

• Professional Credential (CFM, FMP) desired

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Wilson, NC

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.