Operations Manager

Title Financial Corporation; Kalispell (MT); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with discretionary match

Paid holidays

Volunteer Time Off

Telehealth & wellness program

Life insurance

Job summary

Insured Titles, part of Title Financial Corporation, seeks a strategic Vice President / County Manager based in Kalispell, Montana. This role oversees Kalispell, Whitefish, and Bigfork operations, guiding personnel, budgets, business development, customer relations, compliance, and operational excellence.

The successful candidate will drive growth, build high-performing teams, and ensure fiduciary standards across the market while traveling to support community and industry engagements.

Qualifications

• 7–10 years of leadership, business management, title, escrow, banking, real estate, or related experience.
• Montana Producer's License required within 90 days of hire.
• Notary Public commission required within 90 days of hire.
• Willingness to travel locally and occasionally overnight.

Responsibilities

• Lead and develop employees across Kalispell, Whitefish, and Bigfork operations.
• Recruit, hire, onboard, coach, and mentor team members.
• Foster a culture of accountability, engagement, teamwork, and continuous improvement.
• Oversee daily operations to ensure efficient title, escrow, and related services.
• Develop and manage annual budgets while driving profitability and growth.
• Build and maintain strong relationships with customers, the community, and industry partners.
• Develop and execute business development strategies to grow market share and revenue.
• Travel between locations to support operations and community events.

Skills

Leadership

Customer service

Communication

Team development

Strategic thinking

Time management

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

CRM software

MS Excel

Job description

Insured Titles is part of Title Financial Corporation (TFC), a family-owned company that has provided trusted Title and Escrow services since 1905. We are committed to building strong communities, delivering exceptional customer service, and creating meaningful career opportunities for our employees. Our culture is built on our values: Everyone Counts, We Do the Right Thing, We Take the Smart Risk, Attitude is Everything, and Everyone Has the Opportunity to Make a Difference.

This position is based in Kalispell, Montana, and provides leadership and oversight for our Kalispell, Whitefish, and Bigfork operations.

We are seeking an experienced, strategic leader to serve as Vice President / County Manager. This role leads all aspects of market operations, including personnel management, financial performance, business development, customer relationships, compliance, and operational excellence. The successful candidate will drive growth, build high-performing teams, and ensure exceptional Title and Escrow service across the market.

Why You'll Love Working Here

• Family-owned company with a long history of employee longevity
• Opportunity to lead multiple locations and make a meaningful impact
• Strong culture focused on teamwork, accountability, and professional growth
• Competitive compensation and incentive opportunities
• Supportive leadership team and ongoing development opportunities
• Ability to build community relationships and influence business growth

Key Responsibilities

• Lead and develop employees across Kalispell, Whitefish, and Bigfork operations.
• Recruit, hire, onboard, coach, and mentor team members.
• Foster a culture of accountability, engagement, teamwork, and continuous improvement.
• Oversee daily operations to ensure efficient, accurate, and timely delivery of title, escrow, and related services.
• Develop and manage annual budgets while driving profitability and sustainable growth.
• Ensure compliance with company policies, industry regulations, licensing requirements, and fiduciary responsibilities.
• Build and maintain strong relationships with customers, the community, and industry partners.
• Develop and execute business development strategies to grow market share and revenue.
• Partner with corporate leadership to implement company initiatives and operational best practices.
• Analyze performance metrics and make strategic decisions to achieve short- and long-term business objectives.
• Represent Insured Titles professionally within the community and industry.
• Travel between locations and participate in community, business, and industry events as needed.

What We're Looking For

• Demonstrated leadership through accountability, humility, decisiveness, and the ability to foster teamwork and knowledge sharing.
• Strong customer service, interpersonal, relationship-building, and sales skills.
• High emotional intelligence and empathy.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and problem-solving abilities with attention to detail.
• Effective time management skills and the ability to meet deadlines.
• Ability to prioritize and delegate work effectively.
• Ability to thrive in a fast-paced and occasionally high-pressure environment.
• Advanced computer skills and the ability to quickly learn new software and systems, including Microsoft Office.
• Ability to travel and operate a company or personal vehicle.

Requirements

• High school diploma or equivalent.
• 7-10 years of relevant leadership, business management, title, escrow, banking, real estate, financial services, or related experience, or an equivalent combination of education and experience.
• Previous leadership and management experience required.
• Must obtain a Montana Producer's License within 90 days of hire and maintain licensing requirements.
• Must obtain a Notary Public commission within 90 days of hire.
• Must be at least 18 years old.
• Valid driver's license and ability to pass an MVR and background check.
• Ability to travel locally and occasionally overnight.
• Ability to sit for extended periods and lift up to 30 pounds.

Preferred Qualifications

• Previous experience in title, escrow, banking, or real estate.
• Associate's or Bachelor's degree in Business, Finance, Management, or a related field.

We offer a competitive and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Basic life insurance and short-term disability
• 401(k) with competitive discretionary match
• Early paycheck access
• Discount on closing fees
• Company-provided telehealth and wellness program
• Pet insurance and other voluntary plans (accident, hospital, and more)
• 24 hours of FTO on your first paycheck
• Additional accrual toward 3 weeks of annual FTO
• 11 paid holidays, Volunteer Time Off, Parent Leave, Grandparent Leave, and more

Equal Opportunity Employer

Insured Titles and Title Financial Corporation are equal opportunity employers. Reasonable accommodation is available. Offers of employment are contingent upon successful completion of a background check and MVR.