Operations Manager

Iron Mountain; Juneau (AK); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Full benefits starting Day 1

Training at Sterling, VA location

Job summary

Iron Mountain is seeking an Operations Manager for Front Royal, VA (On Site). The role oversees front‑line operations, including production, hiring, personnel development, facility management, and maintaining a safe work environment.

You will lead Leads and Senior Warehouse Technicians, drive process improvements, ensure SLAs are met, and collaborate with HR, payroll, audits, and compliance while safeguarding data security and customer brand protection.

Qualifications

• Bachelor’s degree required or preferred in business/operations or related field.
• Minimum four years’ experience managing front line supervisors.
• Strong English reading, writing and communication skills.
• Proficiency with MS Office, especially MS Excel.
• Ability to prioritize and schedule based on workload and SLAs.
• Understanding of HR functions and requirements.

Responsibilities

• Provide leadership for Leads and Senior Warehouse Technicians.
• Act as senior master level across all functional areas in the organization.
• Provide training and job mentorship to Operations Managers, Leads and Senior Warehouse Technicians.
• Drive root cause analysis and closed‑loop corrective actions to resolve in‑process and customer issues.
• Oversee production to include adherence to client service level agreements, processes, and internal performance metrics.
• Perform administrative duties including payroll, audits, HR support, facility, training, compliance.
• Maintain a clean and safe work environment.
• Ensure data security and customer brand protection at all times.
• Other responsibilities and duties as assigned by Management.

Skills

Project Management

Time Management

Leadership

Client Communications

HR Knowledge

Attention to Detail

Organization

Prioritization & Scheduling

Data Entry

Education

Bachelor’s degree, preferably in business, operations or related field

Tools

MS Excel

MS Office

Job description

Operations Manager – Front Royal, VA (On Site)

Iron Mountain’s Asset Lifecycle Management (ALM) team is responsible for the deployment, management, and ultimate decommissioning of technology assets, including hard drives, servers, laptops, and network devices. The Operations Manager oversees front‑line operations, including production, hiring, personnel development, facility management, and maintaining a safe work environment.

Location & Hours

Location: Front Royal, VA (On site). Hours: 7:00am – 4:00pm (possible overtime). Full benefits starting on Day1. Training at our Sterling, VA location.

Responsibilities

• Provide leadership for Leads and Senior Warehouse Technicians.
• Act as senior master level across all functional areas in the organization.
• Provide training and job mentorship to Operations Managers, Leads and Senior Warehouse Technicians.
• Drive root cause analysis and closed‑loop corrective actions to resolve in‑process and customer issues.
• Oversee production to include adherence to client service level agreements, processes, and internal performance metrics.
• Perform administrative duties including payroll, audits, HR support, facility, training, compliance.
• Maintain a clean and safe work environment.
• Ensure data security and customer brand protection at all times.
• Other responsibilities and duties as assigned by Management.

Qualifications

• Strong English reading, writing and communication skills.
• Ability to work across all levels of Management.
• Comfortable with client communications.
• Project Management and Time Management skill set.
• Ability to prioritize and schedule based on workload and SLAs.
• Understanding of HR functions and requirements.
• Bachelor’s degree, preferably in business, operations or related field.
• Minimum of four years’ experience managing front line supervisors.
• Proficiency with MS Office, specifically MS Excel.
• Comprehensive knowledge of internet and data entry.
• Comprehensive knowledge of computer‑related equipment.
• Strong organization skills and attention to detail.

Physical Requirements

Ability to perform manual tasks that are repetitive in nature. Manual dexterity required for operating tools and equipment.

Benefits

• Be part of an ever‑evolving global organization focused on transformation.
• Have a support system where you can voice your opinion and share feedback.
• Open space to be creative, strategize, brainstorm, and plan for the future success of IRM.
• Global connectivity to learn from 27,000+ teammates across 63 countries.

Equal Employment Opportunity

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. For a physical or mental disability that requires special accommodations, please send an email to [e-mail]. See the Equal Employment Opportunity supplement and Pay Transparency Policy Statement for more information.