Operations Manager

General Hotels Corporation; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company Paid Life Insurance

Company Paid Telemedicine

Supplemental Life Insurance

401(k) with company match

Earned Wage Access

Employee Assistance Program

Job summary

General Hotels Corporation seeks an Operations Manager for Crowne Plaza Union Station in Indianapolis. You will provide operational, accounting, administrative and HR assistance to department leaders.

As part of the executive committee, you will support month-end reporting, accounts receivable, payroll review, and ensure brand standards and guest service throughout the property.

Qualifications

• Intermediate or better knowledge of MS Office, particularly Word and Excel.
• Strong organizational skills with a problem-solving attitude.
• High level of confidentiality and integrity.
• Excellent written and verbal communication skills.
• Solid knowledge of office procedures.
• High Attention to detail.

Responsibilities

• Conduct operational, safety, and brand standard training.
• Conduct employee onboarding and orientation.
• Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner.
• Assist with hotel accounting and payroll review and processing.
• Manage reporting and data entry functions in accordance with IHG and General Hotel Cooperation Standards.
• Property Uniform inventory management.
• Prepare and submit month-end reporting based on management company timeline.
• Manage all accounts receivable, including setting up new accounts, sending invoices, posting payments and collections calls.
• Work with the sales department to bill groups accurately and in a timely manner.
• Respond to all guest billing inquiries in a timely and accurate manner with a focus on guest service.
• File HR and accounting records (digitally and physically).
• Answer phones respond to emails, order office supplies and complete other administrative office tasks.
• Participate in the Manager on Duty (MOD) program, covering MOD shifts as needed.

Skills

MS Office

Organizational skills

Problem-solving

Confidentiality

Communication

Attention to detail

Tools

MS Word & Excel

Job description

Location: Crowne Plaza Downtown Indianapolis Union Station

Indianapolis, IN

Job Id:12902

# of Openings:1

General Hotels Corporation is looking for anOperations Managerfor theCrowne Plaza Union Station. The Operations Manager will provide operational, accounting, administrative and human resources assistance to the department leaders. This position is part of the Crowns Plaza Union Stations Executive committee and report directly to the General Manager.

Responsibilities

• Conduct operational, safety, and brand standard training
• Conduct employee onboarding and orientation
• Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner
• Assist with hotel accounting and payroll review and processing
• Manage reporting and data entry functions in accordance with IHG and General Hotel Cooperation Standards
• Property Uniform inventory management
• Prepare and submit month-end reporting based on management company timeline
• Manage all accounts receivable, including setting up new accounts, sending invoices, posting payments and collections calls
• Work with the sales department to bill groups accurately and in a timely manner
• Respond to all guest billing inquiries in a timely and accurate manner with a focus on guest service
• File HR and accounting records (digitally and physically)
• Answer phones respond to emails, order office supplies and complete other administrative office tasks
• Participate in the Manager on Duty (MOD) program, covering MOD shifts as needed

Requirements

• Intermediate or better knowledge of MS Office, particularly Word and Excel
• Strong organizational skills with a problem-solving attitude
• High level of confidentiality and integrity
• Excellent written and verbal communication skills
• Solid knowledge of office procedures
• High Attention to detail
• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access ("on-demand pay")
• Company Paid Employee Assistance Program