Operations Manager

Herbert Simon Family Foundation

Indianapolis (IN)

Hybrid

USD 70,000 - 105,000

Full time

8 days ago

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Benefits offered by this job

Health coverage

7% retirement contribution

Paid time off & holidays

Paid sabbatical program

Annual holiday closure

Hybrid work flexibility

Job summary

Herbert Simon Family Foundation seeks an Operations Manager to steward governance processes, coordinate stakeholders, and create operational clarity across leadership, the Board, staff, and family members.

This role designs systems, organizes complex information, and ensures decisions move forward with discretion and follow-through. The Operations Manager balances execution with strategic guidance for a growing philanthropic enterprise.

Qualifications

Bachelor’s degree or equivalent experience.
5+ years of experience in foundation, nonprofit, family-office, project management, governance, operations, or similarly complex coordination.
Proficiency with Microsoft Office 365, Salesforce or similar CRM, and project management software; ability to learn new systems quickly like SmartSimple.

Responsibilities

Design and maintain Board meeting cadence, agendas, materials, and decision flow with Foundation leadership.
Coordinate information across Executive Director, Board members, family members, staff, and advisory partners.
Identify friction and gaps in workflows and recommend practical improvements.
Translate complex discussions into clear actions, owners, and timelines.

Skills

Project management

Stakeholder coordination

MS Office 365

Salesforce / CRM

Asana

SmartSimple

Discretion

Education

Bachelor’s degree or equivalent experience

Tools

Asana

SmartSimple

Salesforce

Job description

Herbert Simon Family Foundation

Established in 1999, the Herbert Simon Family Foundation seeks to align the Herbert Simon family across generations to champion the people and ideas that move Indianapolis and Indiana forward. The Foundation supports organizations and leaders working to create communities that are more just, compassionate, resilient, and forward-thinking, with a focus on Arts & Culture, Basic Needs, Environment & Climate, Equity & Justice, and Jewish Causes.

As HSFF grows its staff, grantmaking capacity, and governance infrastructure, it is adding an Operations Manager to create the systems and coordination that allow the Foundation’s leadership, Board, and program team to work effectively.

About the Role

The Operations Manager is the internal steward of governance processes, stakeholder coordination, and operational clarity across the Foundation. This person is the connective tissue between the Executive Director, Board, staff, family members, and external advisors - holding the bigger picture, tracking the moving pieces, and making sure important work moves forward with clarity, discretion, and follow-through.

This is a behind-the-scenes role for someone who enjoys designing systems, organizing complex information and creating calm in an environment with multiple stakeholders and parallel priorities. The Operations Manager will have meaningful ownership of process and execution while understanding that strategic, financial, philanthropic, and family-level decisions remain with the Executive Director, Board, and appropriate stakeholders.

What You Will Own

Grantmaking Process Management

Manage HSFF’s general inquiry inbox for cold outreach to the foundation.
Manage grant inquiry lists and communicate with all organizations on grant round timelines and processes.
Coordinate preparation of grant summaries and write-ups for board packets.
Coordinate with CICF operations staff on:
- Workflows in online grant application and grants management system
- Payment processing for competitive grant rounds, discretionary grants, and donor-advised funds
- Creation and dissemination of grant award information

Board, Family & Stakeholder Coordination

Design and maintain Board meeting cadence, agendas, materials, and decision flow in partnership with Foundation leadership.
Coordinate information and follow-up across the Executive Director, Board members, family members, internal staff, and advisory partners.
Maintain clarity on who needs what information, by when, and in what format - without creating unnecessary complexity or information overload.
Support family learning, next-generation engagement, and cross-functional working sessions with care, discretion, and thoughtful preparation.

Staff Coordination

Support in scheduling and logistics for organization-wide meetings, outings, etc.
Support with coordination and logistics for events and convenings that HSFF hosts.

Systems & Operational Clarity

Identify friction, duplication, and gaps in workflows and recommend practical improvements.
Maintain clean boundaries and documentation across Foundation operations, family-office activities, and related entities.
Translate complex discussions, advisor guidance, and decisions into clear actions, owners, and timelines.
Help ensure decisions in one area don't unintentionally create confusion or friction in another.

What Success Looks Like

Grant processes move consistently and smoothly across each grant round.
Governance work moves forward without constant back-and-forth, and decisions are clearly documented.
Board and family conversations are well-prepared and focused rather than derailed by missing information or unclear sequencing.
The Executive Director and leadership team can focus more time on strategy and relationships and less time on administrative friction.
HSFF collaborates effectively and efficiently with CICF and other members of the Collaborative
There are fewer last-minute conflicts, surprises, and re-decisions - and more calm, clarity, and follow-through.
Complex family and governance dynamics are handled with discretion, sound judgment, and care
Internal teams and external advisors know where to go for coordination, status, and next steps.
New employees and partners experience HSFF as organized, thoughtful, and intentional as the Foundation grows.

What You’ll Bring

Bachelor’s degree or equivalent experience, including at least 5+ years of experience in foundation, nonprofit, family-office, project management, governance, operations, or a similarly complex coordination environment.
Demonstrated project-management and stakeholder-coordination experience.
Proficiency with Microsoft Office/365, Salesforce or similar CRM, project management software (HSFF uses Asana), and the ability to learn new system quickly like SmartSimple, our grants management platform.
Exceptional organizational skills, attention to detail, and comfort with tracking systems, documentation, and data.
Ability to work independently, think critically, and solve problems without needing constant direction or recognition.
High level of discretion and comfort handling confidential, sensitive information.
Professional judgment and the ability to know when to act independently, when to surface options, and when a decision belongs with someone else.
Ability to listen closely, synthesize complex information, and translate it into clear next steps.
Comfort navigating multiple constituencies, personalities, and priorities.
Familiarity with nonprofit governance, family systems, or philanthropy is helpful but not required.
Ability to balance precision and quality with the practical need to keep work moving.

How We Work

HSFF is building a culture that puts people first, leans in and learns, brings joy to work, does the right thing, and avoids unnecessary negativity. The Operations Manager should take quality seriously without being rigid, be candid without being abrasive, and be confident enough to work with influential stakeholders without becoming overly deferential.

What We Offer

This role will suit someone who is thoughtful, precise, systems-oriented, and comfortable working independently. The right person will notice what others miss, prefer facts over assumptions, take pride in building reliable processes, and stay calm when many moving parts need to come together.

They will not need to be the center of attention or the person making the final call. Their satisfaction will come from helping the right people make good decisions with the right information at the right time - and from making a complex organization feel simpler and more organized.

Benefits