Operations Manager

So2power; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with 4% company match

Early-employee equity program

15 days of PTO + 10 holidays

12 weeks paid parental leave

$1,500 annual learning budget

Free SO2 Power home protection kit

Job summary

SO2 Power is seeking an Operations Manager in Houston to lead daily fulfillment, warehouse, inventory control, and installation scheduling. You will partner with Sales, Customer Success, and Supply Chain to scale processes and teams for storm-season surges while preserving reliability and value for customers.

You will drive KPIs, manage 3PL relations, and own the operations budget, delivering efficient, on-time service across Greater Houston.

Qualifications

• Experience leading fulfillment, warehouse, and distribution teams.
• Knowledge of warehouse safety requirements and ERP systems.
• Ability to publish and manage operations scorecards.

Responsibilities

• Lead two-shift fulfillment, receiving, and warehouse staff.
• Set KPIs for cycle time, on-time shipment, and inventory accuracy.
• Manage 3PL and carrier relationships and negotiate rates.
• Write and maintain SOPs for receiving, packing, and returns.
• Own the operations budget and seek cost reductions.
• Coordinate with Sales and Customer Success for installations in Houston

Skills

Operations management

Team leadership

WMS/ERP systems

OSHA warehouse safety

KPIs and scorecards

Education

Bachelor's degree in Operations, Supply Chain, Industrial Engineering, or related field

Tools

NetSuite

Fishbowl

Job description

Lead daily operations at our Houston facility, covering order fulfillment, warehouse, inventory control, and installation scheduling.

The Operations Manager runs the engine behind everything SO2 Power™ delivers. Every order, installation, and replacement moves through our Houston facility, and this role makes sure it happens accurately, on time, and at a cost that keeps our products affordable.

As we grow toward protecting 100,000 homes and businesses, order volume will increase sharply before and during storm season. You'll build the processes, team, and partnerships that let us scale without losing the reliability our customers expect when they need us most.

You will work closely with Sales, Customer Success, and Supply Chain, and you'll have a direct voice in facility planning, headcount, and the systems we invest in over the next three years.

What you'll do

• Manage fulfillment, receiving, and warehouse staff across two shifts
• Set and report on KPIs for order cycle time, on-time shipment, and inventory accuracy
• Manage 3PL and carrier relationships, including rate negotiations and service-level reviews
• Write and maintain SOPs for receiving, kitting, packing, and returns processing
• Own the operations budget and look for ways to lower cost per order
• Work with Sales and Customer Success to schedule installations across the Greater Houston area

What you'll bring

• Bachelor's degree in Operations, Supply Chain, Industrial Engineering, or a related field
• 5+ years of operations or distribution management experience, including 2+ years leading teams
• Experience with WMS/ERP systems (NetSuite, Fishbowl, or similar)
• Working knowledge of OSHA warehouse safety requirements

Your first year

• 01 Within 90 days, publish a weekly operations scorecard covering cycle time, on-time shipment, and inventory accuracy
• 02 Within 6 months, reach 99% on-time shipment and 99.5% inventory accuracy
• 03 Within 12 months, deliver a storm-season surge plan that supports three times normal order volume

Our goal

Keep every home and small business powered, protected, and prepared.

Along the Gulf Coast, the power grid is a daily concern. Hurricanes, winter storms, and summer peak demand have made outages longer and more frequent, and families and small businesses are left paying for spoiled food, damaged electronics, lost revenue, and medical equipment that stops working.

SO2 Power™ was founded in Houston to solve that. We design and sell surge protection, backup power, and energy monitoring that are affordable, simple to install, and backed by real people. Our goal is to protect 100,000 Texas homes and businesses by 2030 and to set the standard for how everyday customers prepare for grid instability.

Every role on our team contributes directly to that goal. We are still small enough that each hire changes how we build products, serve customers, and grow as a company.

100K

Homes and businesses protected by 2030

48

Products across eight product families

24/7

Monitoring for SO2 members

Company culture

How we work.

We are a small, practical team. We care about doing the work well, being honest with customers and with each other, and making decisions that hold up during the worst week of the year, not just the best one.

Customers first, always

When the power goes out, our customers are counting on us. We make decisions based on what keeps them safe and supported, even when it isn't the easiest path.

We share context openly, disagree respectfully, and give direct feedback. Good ideas win regardless of title.

Show up for each other

Storm season is intense. We plan ahead, share the load, and make sure no one carries a crisis alone.

Rooted in Houston

We hire locally, work with Texas installers and suppliers, and volunteer during recovery efforts in the communities we serve.

• Competitive salary with annual performance reviews
• Medical, dental, and vision coverage, with 90% of premiums paid for employees
• 401(k) with a 4% company match
• Early-employee equity program
• 15 days of PTO plus 10 paid holidays
• 12 weeks of paid parental leave
• $1,500 annual learning and certification budget
• Free SO2 Power™ home protection kit for every employee