Field Service Technician

So2power; Houston (TX); Presencial; USD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Medical, dental, and vision coverage

401(k) with 4% company match

Early-employee equity program

PTO 15 days + 10 paid holidays

12 weeks of paid parental leave

$1,500 annual learning and cert budget

Free SO2 Power home protection kit for

Descripción de la vacante

So2power is seeking a Field Service Technician to install, commission, and service SO2 Power systems in the Greater Houston area. You will work in homes and small businesses, explaining operations and ensuring reliability during outages.

Ideal candidates have 2+ years of relevant residential installation experience, a valid Texas driver’s license, and are able to lift 50 lbs. We offer strong benefits and a collaborative environment.

Formación

• High school diploma or equivalent; technical or trade school training is a plus.
• Texas Journeyman or Apprentice Electrician license (TDLR) preferred.
• 2+ years of residential electrical, solar, generator, or low-voltage installation experience.
• Valid Texas driver's license, clean driving record, ability to lift 50 lbs.

Responsabilidades

• Do site assessments and install whole-home surge protection, backup, and monitoring systems.
• Commission installed systems and confirm they work with the SO2 monitoring platform.
• Diagnose and repair installed equipment during scheduled and emergency service calls.
• Show customers how to use and maintain their system safely.
• Keep accurate service records, photos, and parts usage in the field service app.
• Report recurring field issues to Engineering and Quality.

Conocimientos

Residential installation

Customer service

Troubleshooting

Educación

High school diploma or equivalent

Texas Journeyman or Apprentice Electrician license (TDLR) preferred

Descripción del empleo

Install, commission, and service SO2 Power™ systems for residential and small-business customers across the Greater Houston area.

The Field Service Technician is often the only SO2 Power™ employee our customers ever meet in person. You'll go into homes and small businesses across Greater Houston to install whole-home surge protection, backup power, and monitoring systems, and leave customers confident that they're prepared for the next outage.

Great technicians do more than install equipment. They explain clearly, work cleanly, and treat every home with respect. You'll help customers understand what their system does, how to use it during an outage, and how SO2 monitoring keeps an eye on it year-round.

Your field experience shapes our products. Installation challenges, customer questions, and recurring issues you report go straight to Engineering and inform our next generation of hardware.

What you'll do

• — Do site assessments and install whole-home surge protection, backup, and monitoring systems
• — Commission installed systems and confirm they work with the SO2 monitoring platform
• — Diagnose and repair installed equipment during scheduled and emergency service calls
• — Show customers how to use and maintain their system safely
• — Keep accurate service records, photos, and parts usage in the field service app
• — Report recurring field issues to Engineering and Quality

What you'll bring

• — High school diploma or equivalent; technical or trade school training preferred
• — Texas Journeyman or Apprentice Electrician license (TDLR) preferred
• — 2+ years of residential electrical, solar, generator, or low-voltage installation experience
• — Valid Texas driver's license, clean driving record, and ability to lift 50 lbs

Your first year

• 01 Within 90 days, complete SO2 certification on all residential product lines
• 02 Within 6 months, independently handle 12 to 15 installations or service calls per week
• 03 Within 12 months, maintain a customer satisfaction score above 4.8 and mentor a new technician

Our goal

Keep every home and small business powered, protected, and prepared.

Along the Gulf Coast, the power grid is a daily concern. Hurricanes, winter storms, and summer peak demand have made outages longer and more frequent, and families and small businesses are left paying for spoiled food, damaged electronics, lost revenue, and medical equipment that stops working.

SO2 Power™ was founded in Houston to solve that. We design and sell surge protection, backup power, and energy monitoring that are affordable, simple to install, and backed by real people. Our goal is to protect 100,000 Texas homes and businesses by 2030 and to set the standard for how everyday customers prepare for grid instability.

Every role on our team contributes directly to that goal. We are still small enough that each hire changes how we build products, serve customers, and grow as a company.

100K

Homes and businesses protected by 2030

48

Products across eight product families

24/7

Monitoring for SO2 members

Company culture

How we work.

We are a small, practical team. We care about doing the work well, being honest with customers and with each other, and making decisions that hold up during the worst week of the year, not just the best one.

Customers first, always

When the power goes out, our customers are counting on us. We make decisions based on what keeps them safe and supported, even when it isn't the easiest path.

We share context openly, disagree respectfully, and give direct feedback. Good ideas win regardless of title.

Show up for each other

Storm season is intense. We plan ahead, share the load, and make sure no one carries a crisis alone.

Rooted in Houston

We hire locally, work with Texas installers and suppliers, and volunteer during recovery efforts in the communities we serve.

• Competitive salary with annual performance reviews
• Medical, dental, and vision coverage, with 90% of premiums paid for employees
• 401(k) with a 4% company match
• Early-employee equity program
• 15 days of PTO plus 10 paid holidays
• 12 weeks of paid parental leave
• $1,500 annual learning and certification budget
• Free SO2 Power™ home protection kit for every employee