Operations Manager

Kana'i's Junk Removal; Honolulu (HI); On-site; USD 100,000 - 120,000; Full time

Job summary

Kana'i's Junk Removal in Hawaii is seeking an experienced Operations Manager to own day-to-day field operations. This role is hands-on, team-focused and demands accountability, coaching, and leadership.

You will run morning meetings, develop Team Leads and crews, optimize routes, monitor costs and KPIs, ensure safety and quality, and build scalable SOPs and processes across the operation.

Qualifications

• Real management experience leading field teams.
• Experience coaching and developing people.
• Proven ability to manage labor, overtime and KPIs.
• Strong communication and problem-solving skills.

Responsibilities

• Run the daily morning meeting and set the tone for the day.
• Manage and develop Team Leads and field crews.
• Ensure trucks, tools, and uniforms are organized and in good condition.
• Optimize routes and schedules for efficiency and cost control.
• Monitor labor, overtime, fuel, and job profitability.
• Oversee checklists, documentation, and client-facing interactions.
• Coach crews in the field and handle escalations as needed.
• Develop SOPs, systems, and standards to raise overall performance.

Skills

Team leadership

Operations management

KPIs tracking

Staff development

Job description

Full-Time | $100,000 Base + Up to $20,000 Performance Bonus

We’re looking for a strong Operations Manager to come in and take ownership of our day-to-day field operations.

We’re growing, and we need someone who can help us raise the standard across the board — our people, our trucks, our systems, our customer experience, and our overall performance.

This is not a sit-in-the-office-all-day type of job.

We want someone who is hands-on, who likes being around the team, who can coach people, hold people accountable, develop future leaders, and make sure the operation is actually running the way it should.

The right person will be someone who can be tough when needed, but also knows how to listen, teach, and build people up.

You’ll be responsible for things like:

• Running the daily morning meeting and setting the tone for the day
• Managing and developing Team Leads and field crews
• Making sure trucks are clean, tools are organized, and uniforms are correct
• Making sure routes and schedules make sense
• Monitoring labor, overtime, fuel, dump costs, and job profitability
• Making sure crews are completing job checklists, photos, and documentation
• Making sure dump tickets are uploaded and assigned to the correct jobs
• Monitoring onsite closing rates and helping Team Leads improve their sales and estimating
• Watching discounts and making sure we aren’t giving away unnecessary margin
• Visiting job sites and coaching crews in the field
• Handling customer complaints and escalations when needed
• Running role-play and training with the team
• Creating and improving SOPs, systems, standards, and checklists
• Identifying employees who have leadership potential and helping develop them
• Having difficult conversations when people are not meeting expectations
• Interviewing, hiring, and onboarding field employees
• Terminating field employees when necessary
• Making sure Team Leads are actually leading their crews
• Constantly looking for ways to make the operation better
  

We are looking for someone with real management experience.

Ideally, you have:

• Managed 20+ employees
• Managed supervisors, managers, or Team Leads
• Experience hiring, interviewing, and terminating employees
• Experience coaching and developing people
• Experience managing labor, overtime, productivity, and KPIs
• Experience improving systems and processes
• Experience working in a fast-paced operation
• Strong communication and problem-solving skills
• The ability to hold people accountable without creating a negative work environment

Waste or junk removal experience is not required.

We are open to people from trucking, logistics, construction, restoration, roofing, HVAC, plumbing, moving, distribution, home services, or other field-service industries.

For us, leadership ability matters more than industry experience.

We want someone who is confident but collaborative.

Someone who can challenge us when they think something can be done better, but who can also work well with ownership and the rest of the leadership team. We want someone who understands that having high standards does not mean creating a miserable place to work. We want a team that works hard, competes, has fun, supports each other, and takes pride in what they do.

If someone is struggling, coach them. If someone is doing a great job, recognize them. If someone repeatedly refuses to meet the standard, deal with it.

That is the kind of leadership we are looking for.

Within six months, we want to see:

• Cleaner trucks
• Better organized tools
• Employees taking more ownership
• Better accountability
• More coaching and development
• More people being recognized for doing a good job
• Healthy competition within the team
• Less unnecessary overtime