Operations Manager

Austin Community College; Holly Springs (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay with performance incentives

Opportunity to grow with the business

Job summary

A community-focused organization is looking for an Operations Manager to take charge of both fieldwork and sales. This hybrid role involves leading a team in service tasks, optimizing daily routes, and making sales calls to build client relationships. The ideal candidate will have experience in field service, strong leadership skills, and confidence in sales. Join us to grow with a scaling business, where competitive pay and performance incentives are offered.

Qualifications

• Proven experience in field service, ideally in window cleaning or similar trades.
• Strong leadership skills to motivate and train others.
• Excellent communication and customer service skills.

Responsibilities

• Lead as the primary field technician performing service tasks.
• Manage daily service routes for efficiency and satisfaction.
• Train new technicians on service quality and safety.

Skills

Field service experience

Leadership skills

Sales confidence

Excellent communication

Organizational skills

Job description

We’re looking for an Operations Manager who can wear multiple hats. This is a unique hybrid role combining technical field work, sales and relationship-building, and team leadership. You’ll be on the ground as our Lead Technician, managing day-to-day routes and ensuring quality service, while also helping grow the business through sales calls, client management, and staff training.

*Willing to work around school schedule-

Key Responsibilities

Operations & Field Work

• Lead by example as the primary field technician — cleaning windows, pressure washing, and performing exterior maintenance services.
• Manage and optimize daily service routes for maximum efficiency and customer satisfaction.
• Ensure safety procedures and service standards are consistently followed.

Sales & Business Development

• Make outbound sales calls to residential and commercial prospects.
• Provide estimates and convert leads into recurring customers.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Train new technicians on service quality, safety standards, and customer service best practices.
• Oversee performance and support the development of junior team members.
• Act as the go-to person for problem solving in the field.

Qualifications

• Proven experience in field service roles, ideally in window cleaning or similar trades.
• Strong leadership skills with the ability to motivate and train others.
• Confidence in sales — cold calling, pitching services, and closing deals.
• Excellent communication and customer service skills.
• Valid driver’s license and clean driving record.
• Physically fit and comfortable working at heights or with ladders.
• Self‑starter attitude with strong organizational skills.

What We Offer

• Competitive pay (base + performance incentives)
• Opportunity to grow with a scaling business