Operations Manager

PRIORITY WASTE RESOURCES LLC; Holland (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Priority Waste Resources LLC in Holland, MI is seeking an Operations Manager to plan, organize, and direct daily field operations, ensuring safety, service quality, productivity, and employee engagement. You will lead frontline teams, manage route execution, and partner with cross-functional groups to meet customer commitments.

The ideal candidate has 3–5+ years of supervisory experience in field operations, a CDL preferred, and proven ability to drive process improvements, scheduling, and

Qualifications

• 3-5+ years of supervisory or management experience leading frontline employees and coordinating daily operations.
• 3-5+ years of field operations, transportation, logistics, or a related operational environment.
• CDL preferred or ability to obtain and maintain one.
• Strong leadership, communication, organizational, and problem-solving skills.
• Experience utilizing routing, dispatch, scheduling, workforce management, or other operational software platforms.
• Demonstrated ability to manage multiple priorities and perform effectively in a fast-paced, deadline-driven environment.
• Ability to work in outdoor and industrial settings with exposure to varying weather conditions and operational environments.
• Ability to occasionally lift and move materials weighing up to 50 pounds.

Responsibilities

• Managing and directing field operations
• Developing and ensuring continuous improvement of processes, systems, and procedures in areas including production, quality assurance, and workflow
• Coordinating operational needs with the Maintenance Team
• Working with Human Resources to interview, hire, and retain employees
• Coaching, training, mentoring, and overseeing employees
• Managing and resolving customer issues as needed
• Examining completed work to ensure that services are provided in accordance with the high standards set by the company
• Ensuring compliance with local, state, and federal regulations, statutes, ordinances, and permit conditions as they relate to waste operations
• Monitoring Driver and Laborer time and attendance, minimizing overtime and ensuring Drivers operate within regulations
• Working closely with Safety Team to ensure a safe work environment and safe practices
• Ensuring DOT compliance (physicals, drug tests, medical certifications, etc.)
• Responsible for managing the Assistant Operations Manager
• Ensure drivers in training are certified for operation

Skills

Supervisory experience

Field operations experience

CDL preferred

Leadership

Communication skills

Organizational skills

Problem-solving

Routing/Dispatch/WFM software

Multitasking

Outdoor work

Lifting up to 50 lbs

Job description

Job Location: Holland - Holland, MI 49423

Job Purpose

The Operations Manager is responsible for planning, organizing, and directing daily operations while ensuring safety, service quality, productivity, and employee engagement. This position provides leadership to frontline personnel, manages route execution, and partners with cross‑functional teams to support operational objectives and customer commitments.

Duties and Responsibilities

• Managing and directing field operations
• Developing and ensuring continuous improvement of processes, systems, and procedures in areas including production, quality assurance, and workflow
• Coordinating operational needs with the Maintenance Team
• Working with Human Resources to interview, hire, and retain employees
• Coaching, training, mentoring, and overseeing employees
• Managing and resolving customer issues as needed
• Examining completed work to ensure that services are provided in accordance with the high standards set by the company
• Ensuring compliance with local, state, and federal regulations, statutes, ordinances, and permit conditions as they relate to waste operations
• Monitoring Driver and Laborer time and attendance, minimizing overtime and ensuring Drivers operate within regulations
• Working closely with Safety Team to ensure a safe work environment and safe practices
• Ensuring DOT compliance (physicals, drug tests, medical certifications, etc.)
• Responsible for managing the Assistant Operations Manager
• Ensure drivers in training are certified for operation

Qualifications

• 3-5+ years of supervisory or management experience leading frontline employees and coordinating daily operations.
• 3-5+ years of experience in field operations, transportation, logistics, service delivery, or a related operational environment.
• Commercial Driver's License (CDL) preferred or ability to obtain and maintain one.
• Strong leadership, communication, organizational, and problem‑solving skills.
• Experience utilizing routing, dispatch, scheduling, workforce management, or other operational software platforms.
• Demonstrated ability to manage multiple priorities and perform effectively in a fast‑paced, deadline‑driven environment.
• Ability to work in outdoor and industrial settings with exposure to varying weather conditions and operational environments.
• Ability to occasionally lift and move materials weighing up to 50 pounds.

Our Core Qualities

• People who excel in a collaborative environment (team players)
• A willingness to do whatever the situation calls for
• An excitement to be part of a growing organization
• A genuine understanding that the quality of your work has a direct impact on the company’s success