Operations Manager

Priority Waste Resources; Holland (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Priority Waste Resources in Holland, MI is seeking an Operations Manager to plan, organize, and direct daily operations while ensuring safety, service quality, productivity, and employee engagement. You will lead frontline personnel, manage route execution, and partner with cross-functional teams to support objectives and commitments.

The role requires guiding field operations, enforcing DOT rules, and collaborating with Safety and HR teams to maintain high standards and regulatory compliance.

Qualifications

• 3–5+ years leading frontline employees in field operations.
• 3–5+ years of experience in transportation, logistics, or service delivery.
• CDL preferred or able to obtain and maintain one.
• Strong leadership, communication, organizational, and problem-solving skills.
• Experience using routing, dispatch, scheduling, or workforce management software.

Responsibilities

• Manage and direct field operations.
• Develop and ensure continuous improvement of processes, systems, and procedures.
• Coordinate operational needs with the Maintenance Team.
• Work with HR to interview, hire, and retain employees.
• Coach, train, mentor, and oversee employees.
• Manage and resolve customer issues as needed.
• Ensure services meet high standards set by the company.
• Ensure DOT compliance and safety practices.
• Monitor driver and laborer time and attendance; minimize overtime.
• Oversee training and certification for drivers.

Skills

Leadership

Communication

Team leadership

Organizational skills

Problem-solving

Education

CDL preferred

Tools

Routing software

Dispatch software

Scheduling software

Workforce management software

Job description

Job Location: Holland - Holland, MI 49423

Job Purpose

The Operations Manager is responsible for planning, organizing, and directing daily operations while ensuring safety, service quality, productivity, and employee engagement. This position provides leadership to frontline personnel, manages route execution, and partners with cross‑functional teams to support operational objectives and customer commitments.

Duties and Responsibilities

• Managing and directing field operations
• Developing and ensuring continuous improvement of processes, systems, and procedures in areas including production, quality assurance, and workflow
• Coordinating operational needs with the Maintenance Team
• Working with Human Resources to interview, hire, and retain employees
• Coaching, training, mentoring, and overseeing employees
• Managing and resolving customer issues as needed
• Examining completed work to ensure that services are provided in accordance with the high standards set by the company
• Ensuring compliance with local, state, and federal regulations, statutes, ordinances, and permit conditions as they relate to waste operations
• Monitoring Driver and Laborer time and attendance, minimizing overtime and ensuring Drivers operate within regulations
• Working closely with Safety Team to ensure a safe work environment and safe practices
• Ensuring DOT compliance (physicals, drug tests, medical certifications, etc.)
• Responsible for managing the Assistant Operations Manager
• Ensure drivers in training are certified for operation

Qualifications

• 3-5+ years of supervisory or management experience leading frontline employees and coordinating daily operations.
• 3-5+ years of experience in field operations, transportation, logistics, service delivery, or a related operational environment.
• Commercial Driver's License (CDL) preferred or ability to obtain and maintain one.
• Strong leadership, communication, organizational, and problem‑solving skills.
• Experience utilizing routing, dispatch, scheduling, workforce management, or other operational software platforms.
• Demonstrated ability to manage multiple priorities and perform effectively in a fast‑paced, deadline‑driven environment.
• Ability to work in outdoor and industrial settings with exposure to varying weather conditions and operational environments.
• Ability to occasionally lift and move materials weighing up to 50 pounds.

Our Core Qualities

• People who excel in a collaborative environment (team players)
• A willingness to do whatever the situation calls for
• An excitement to be part of a growing organization
• A genuine understanding that the quality of your work has a direct impact on the company’s success