Operations Manager

Gold's Gym South Texas; Harlingen (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Employee discounts and perks

Promotion opportunities

Fitness-minded workplace culture

Certification discounts (NASM, ACE, IS

ISSA, or NCCA accredited equivalent)

Plus, additional perks!

Job summary

Gold's Gym South Texas is seeking an Assistant Operations Manager to oversee all facets of the gym, from staff hiring and training to delivering exceptional member experiences and maintaining facility operations. You will model the company's values while driving customer satisfaction and team performance on site in Harlingen, TX.

You will manage payroll, budgeting and inventory, lead by example, and collaborate with leadership to promote a strong, fitness-minded culture across the gym and

Qualifications

• Experience in the fitness industry is preferred but not required.
• Strong customer service orientation with proven results.
• Open, participative leadership style and drive for excellence.
• Understanding of performance metrics, budgeting, and payroll.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver exceptional gym member experience and support overall member satisfaction.
• Oversee member experience within the gym and lead by example.
• Provide highest level of customer service to members.
• Utilize effective decision-making to resolve customer service issues.
• Ensure members receive the best fitness experience by patrolling the gym floor and assisting as needed.
• Manage member feedback to improve services.
• Hire, train and schedule all gym-level staff.
• Train and develop front desk team on standard operating processes.
• Manage and evaluate performance of gym team members.
• Oversee bi-weekly payroll accuracy and submissions.
• Facilitate and monitor company-wide initiatives.
• Ensure facility is clean and operational; inspect equipment.
• Manage gym operations, inventory and assets.
• Promote gym's social media and digital presence.
• Understand budgeting, payroll, labor management and facilities maintenance.
• Maintain awareness of local competitive landscape and community.
• Postings to fill interviews on schedule.

Skills

Customer service

Leadership

Communication

Team management

Tools

Payroll software

Job description

Position Overview

The Assistant Operations Manager is responsible for effectively managing all facets of their gym, including, but not limited to hiring, training, development of team members and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture.

We Offer

• Competitive pay
• Training programs
• Employee discounts and perks
• Promotion opportunities
• Fitness-minded workplace culture
• Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)
• Plus, additional perks!

Responsibilities: Member Experience

• Deliver exceptional gym member experience
• Oversee member experience within the gym and lead by example
• Provide and maintain the highest level of customer service to our members
• Provide effective decision-making regarding customer service issues to provide a positive member experience
• Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed
• Manages member feedback of gym

Responsibilities: Team Member Experience

• Deliver exceptional team member experience
• Hire, train and schedule all gym-level staff
• Trains and develops front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
• Manage and evaluate the performance of all gym team members
• Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Responsibilities: Gym Management

• Facilitate and monitor company-wide initiatives
• Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
• Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
• Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
• Understands budgeting, inventory, payroll, labor management, and facilities maintenance
• Have business acumen that includes an understanding of the competitive landscape and community around the gym
• Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness

Qualifications

• Fitness industry experience preferred but not required
• Promotionally-oriented and have the ability to direct sales through company required outreach programs
• Strong customer service orientation with proven results
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
• Excellent verbal and written communication skills
• Open, participative leadership style and drive for excellence
• Strong work ethic, integrity, and professional demeanor

About Gold’s Gym

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.