Group Exercise Instructor

Gold's Gym - Totowa NJ; Totowa (NJ); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Training Programs

Employee Discounts

Promotion Opportunities

Fitness-Minded Workplace Culture

Certification Discounts

Job summary

An established industry player is seeking a dynamic General Manager to lead their gym operations in Totowa, NJ. This role involves overseeing all aspects of the gym, from hiring and training staff to ensuring an exceptional experience for members. The ideal candidate will embody the values of the organization, promote a fitness-minded culture, and drive sales through effective outreach. With a commitment to excellence and a passion for fitness, you will play a crucial role in maintaining the gym's operational success and member satisfaction. Join a legendary brand that has shaped the fitness landscape for decades and make a significant impact in your community.

Qualifications

• Experience in fitness industry preferred, strong customer service skills required.
• Ability to manage team performance and operational metrics effectively.

Responsibilities

• Oversee gym operations and ensure exceptional member experience.
• Hire, train, and manage gym staff while ensuring high service standards.

Skills

Customer Service

Team Management

Sales Orientation

Budgeting

Communication Skills

Fitness Industry Knowledge

Education

High School Diploma or Equivalent

Fitness Certification (NASM, ACE, ISSA)

Tools

Payroll Management Systems

Inventory Management Software

Job description

Position Overview

The General Manager is responsible for effectively managing all facets of their gym, including, but not limited to hiring, training, development of team members and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture.

We Offer

1. Competitive pay
2. Training programs
3. Employee discounts and perks
4. Promotion opportunities
5. Fitness-minded workplace culture
6. Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)
7. Plus, additional perks!

Member Experience Responsibilities

1. Deliver exceptional gym member experience
2. Oversee member experience within the gym and lead by example
3. Provide and maintain the highest level of customer service to our members
4. Provide effective decision-making regarding customer service issues to provide a positive member experience
5. Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed
6. Manage member feedback of gym

Team Member Experience Responsibilities

1. Deliver exceptional team member experience
2. Hire, train and schedule all gym-level staff
3. Train and develop front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
4. Manage and evaluate the performance of all gym team members
5. Oversee team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Gym Management Responsibilities

1. Facilitate and monitor company-wide initiatives
2. Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
3. Effectively manage the operations of the gym, including managing gym-controllable inventory and assets
4. Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
5. Understand budgeting, inventory, payroll, labor management, and facilities maintenance
6. Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness

Qualifications

1. Fitness industry experience preferred but not required
2. Promotionally-oriented and have the ability to direct sales through company required outreach programs
3. Strong customer service orientation with proven results
4. Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
5. Excellent verbal and written communication skills
6. Open, participative leadership style and drive for excellence
7. Strong work ethic, integrity, and professional demeanor

About Gold’s Gym

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.