Operations Manager

Equus Workforce Solutions; Hackensack (NJ); On-site; USD 75,000 - 85,000; Full time

Job summary

Equus Workforce Solutions in New Jersey is seeking a qualified Program/Project Supervisor to lead assigned case managers and ensure delivery of TANF program services. This full-time role requires strong supervisory experience and cross-functional collaboration with leadership to meet performance targets.

You will attend partner meetings, manage reporting, and help develop project plans while maintaining quality assessments and career pathway documents. Starting salary range is $75,000–$85,000.

Qualifications

• Bachelor's degree in business, management or human services, or equivalent work experience.
• 2–3 years' experience in TANF programs.
• 3 years of supervisory experience or equivalent.
• Strong customer focused service delivery skills.
• Must have a valid driver's license and insurance.

Responsibilities

• Attend partner/funding customer meetings.
• Complete weekly/monthly reports.
• Manage/supervise assigned case managers daily.
• Conduct weekly staff/leadership meetings.
• Develop and maintain project plans and reporting docs.
• Ensure assessments and career plans meet quality standards.
• Generate progress and management reports.
• Collaborate with the Project Director on budgeting and forecasting.
• Plan and oversee day-to-day operations and contract management.
• Other duties as assigned.

Skills

Supervisory experience

Team management

Customer service orientation

Communication skills

Driving license

Education

Bachelor's degree in business, management or human services

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Attend partner/funding customer meetings.
• Complete all weekly/monthly reports requested.
• Manage/Supervise assigned case managers on daily operations and performance.
• Conduct weekly meetings with staff/leadership.
• Manage assigned resources as appropriate to the implementation of project related activities.
• Develop and maintain project plans and reporting documentation as necessary to ensure timely communication and successful delivery of assigned project.
• Ensure assessment, service plans and career pathway documents meet required quality standards.
• Assist with case manager assignment for new customers.
• Generate progress and other management reports.
• Collaborate with the Project Director and Project Accountant for budgeting, forecasting, and to ensure financial sustainability and success.
• Work in partnership with the Project Director on planning and overall day-to-day operations/program development/Contract management/Human Resources/Staff Development/Business Development.
• Other duties as assigned.

Qualifications

• Bachelor's degree in business, management or human services related field from an accredited university or college, or equivalent work experience preferred.
• 2 to 3 years' experience in TANF programs.
• 3 years of supervisory experience or equivalent combination of education and experience.
• Commitment to customer focused service delivery systems
• Excellent communication and interpersonal skills, strong management and organizational skills, and the ability to work across all levels of management and staff.
• This is considered a driving position and as such your driver's license must be in good standing and you must have proof of valid automobile insurance.

Additional Information

Starting Salary Range: $75,000 - $85,000

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.