Client Services Manager

Equus Workforce Solutions; Wichita Falls (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Equus Workforce Solutions is seeking a capable supervisor to lead the Client Services team in Wichita Falls, TX. The role focuses on coaching staff, maintaining compliance with regulations, and coordinating services with community partners to achieve program outcomes.

You will oversee quality assurance, prepare performance reports, and drive continuous improvement while managing multiple priorities in a deadline-driven environment.

Qualifications

• Customer service skills demonstrated; leadership and team development
• Excellent leadership, interpersonal and HR management skills
• Experience organizing, planning and developing program operations at supervisory level

Responsibilities

• Supervise, coach, and develop Client Services staff
• Oversee quality assurance, compliance, and regulations
• Collaborate with leadership to improve program quality and efficiency
• Resolve escalated client concerns with high service levels
• Coordinate services with community partners to support client needs
• Lead monitoring, audits, and corrective action plans
• Prepare and present operational and performance reports
• Monitor program performance and implement process improvements
• Support child care referral processes and service coordination
• Investigate and report suspected fraud or misuse of funds
• Maintain documentation and manage multiple priorities
• Foster relationships with staff, clients, partners and stakeholders

Skills

Customer service

Leadership

Human resource management

Education

Bachelor's Degree

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Supervise, coach, and develop Client Services staff while leading hiring, onboarding, training, performance management, and employee development.
• Oversee quality assurance, compliance, and adherence to local, state, and federal regulations, agency policies, and funding requirements.
• Collaborate with leadership to maintain program quality, operational effectiveness, fiscal accountability, and continuous improvement.
• Resolve escalated client concerns and ensure high levels of customer service, advocacy, and stakeholder satisfaction.
• Coordinate services with community partners and external agencies to support client needs and program outcomes.
• Lead monitoring, audit, and compliance activities, including documentation reviews, corrective action plans, and quality assessments.
• Prepare, analyze, and present operational, compliance, performance, and monitoring reports to leadership and stakeholders.
• Monitor program performance, identify process improvements, and implement best practices to enhance efficiency and service delivery.
• Support child care referral processes and ensure effective service coordination for eligible families.
• Investigate and report suspected fraud, abuse, neglect, or misuse of funds in accordance with agency policies and regulatory requirements.
• Maintain accurate documentation and records while effectively managing multiple priorities in a deadline-driven environment.
• Foster collaborative relationships with staff, clients, community partners, and stakeholders to achieve organizational goals.

Qualifications

• Related Bachelor's Degree from an accredited college or university or equivalent experience
• Experience organizing, planning and developing program operations at a supervisory level
• Demonstrated customer service skills Excellent leadership, interpersonal and human resource management skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.