Operations Manager

SRS Distribution Inc.; Frisco (TX); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay (weekly/bi-weekly)

401(k) with company match

Paid time off

Medical/dental/vision

Life insurance

Short-term disability

Disability insurance

Employee referral program

Job summary

SRS Distribution Inc. in Frisco, TX is seeking an Operations Manager to oversee warehouse operations, dispatch, and inventory control while ensuring safety and customer satisfaction. You will supervise drivers, loaders, and staff, coordinate with the Branch Manager, and drive efficient, compliant branch performance.

The role emphasizes strong communication, leadership, and problem‑solving in a fast-paced environment. A CDL and forklift certification are preferred.

Qualifications

• Proven excellence in verbal and written communication.
• Stellar interpersonal and customer service capabilities.
• Superior sales acumen and customer service prowess.
• Remarkable organizational skills with a keen eye for detail.
• Effective time management, demonstrating ability to meet deadlines.
• Robust analytical and problem-solving abilities.
• Established supervisory and leadership competencies.
• Capacity to prioritize and delegate tasks efficiently.
• Proficiency in Microsoft Office Suite.
• Aptitude for mathematical calculations related to discounts, interests, commissions, proportions, and percentages.
• Mastery of the English language for reading purchase orders and effective team communication.
• Valid driver’s license with a clean driving record.
• Proficiency in local area navigation and efficient truck routing.
• Familiarity with ERP systems is considered beneficial.

Responsibilities

• Direct and oversee daily warehouse operations, ensuring efficient receipt, storage, and distribution of building materials.
• Manage and coordinate the dispatching of trucks to guarantee timely and accurate deliveries to job sites, optimizing routes.
• Supervise the loading and unloading processes, ensuring prompt and precise handling of orders while maintaining inventory accuracy.
• Implement and manage inventory control measures, including purchasing, weekly cycle counts, pricing strategies, and stock waste evaluation.
• Lead and conduct safety audits and meetings to ensure compliance with safety standards.
• Oversee maintenance and readiness of logistics equipment (tractors, trailers, forklifts).
• Administer and track work hours for drivers and warehouse staff.
• Collaborate with Branch Manager to support order processing, end-of-day balancing, and continuous improvement.

Skills

Communication

Customer service

Sales

Organization

Time management

Analytical skills

Leadership

Prioritization

Microsoft Office

Math skills

English

Driver’s license

Routing

ERP systems

Education

High School Diploma or GED

Forklift Certification

CDL Class A or B

Tools

ERP systems

Job description

Position Purpose

The Operations Manager plays a pivotal role in ensuring the efficient and accurate management of warehouse functions, including the supervision of drivers, loaders, and warehouse staff. This position is responsible for overseeing all aspects of dispatch operations, inventory control, and customer service to facilitate prompt and precise delivery of products to job sites. By collaborating with the Branch Manager and maintaining strict adherence to safety and operational standards, the Operations Manager supports the seamless execution of branch operations, thereby enhancing operational efficiency and customer satisfaction in alignment with the company's strategic objectives.

Key Responsibilities

• Direct and oversee daily warehouse operations, ensuring efficient receipt, storage, and distribution of building materials in alignment with corporate standards.
• Manage and coordinate the dispatching of trucks to guarantee timely and accurate deliveries to job sites, optimizing routes for safe and effective transportation by properly utilizing SRS routing technology.
• Supervise the loading and unloading processes, ensuring prompt and precise handling of orders for vendors and customers, while maintaining inventory accuracy.
• Implement and manage comprehensive inventory control measures, including purchasing, weekly cycle counts, pricing strategies, and the evaluation of damaged or outdated stock, to optimize stock levels and reduce waste.
• Lead and conduct safety audits and meetings to ensure full compliance with company safety standards, fostering a secure and hazard-free work environment.
• Oversee the maintenance and operational readiness of all logistics equipment, including tractors, trailers, and forklifts, to ensure uninterrupted service delivery.
• Administer and track work hours for the drivers and warehouse staff to ensure proper task allocation and adherence to labor regulations.
• Collaborate with the Branch Manager to support overall branch operations, including order processing, end-of-day balancing, and facilitating continuous improvement initiatives across all functional areas.

Minimum Qualifications

• Proven excellence in verbal and written communication.
• Stellar interpersonal and customer service capabilities.
• Superior sales acumen and customer service prowess.
• Remarkable organizational skills with a keen eye for detail.
• Effective time management, demonstrating a consistent ability to meet deadlines.
• Robust analytical and problem-solving abilities.
• Established supervisory and leadership competencies.
• Competence in prioritizing and delegating tasks efficiently.
• Capacity to perform optimally in fast-paced and occasionally high-pressure environments.
• Proficiency in Microsoft Office Suite or analogous software.
• Aptitude for executing mathematical calculations related to discounts, interests, commissions, proportions, and percentages.
• Mastery of the English language for reading purchase orders and effective team communication.
• Valid driver's license with a clean driving record is essential.
• Proficiency in local area navigation and efficient truck routing.
• Familiarity with ERP systems is considered beneficial.

Minimum Education

A High School Diploma or GED is required. College-level coursework is considered advantageous.

Minimum Years Of Work Experience

Minimum of 1-2 years of related experience and/or training in operations management. Practical experience in warehouse, distribution center, shipping, or receiving environments with comparable responsibilities. Experience within the roofing industry is advantageous but not mandatory.

Certifications

• Forklift Certification - Preferred.
• Class A or B Commercial Driver's License (CDL) - Preferred.

Job Location

Heritage Pool Supply - Frisco 10550 John W. Elliott Dr STE 100 Frisco, TX 75033

EEO Statement

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Benefits

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision
• Flexible spending accounts
• Company-paid life and short-term disability
• Optional long-term disability
• Additional life insurance
• Paid vacation, sick time, holidays, birthday, and floating holidays
• Paid parental leave
• Medical, dental and vision benefits
• Flexible and dependent care spending accounts
• Company paid life insurance and short-term disability
• Additional life insurance and long-term disability
• Safety program with bonuses for our drivers
• Employee referral bonus program

Company Culture

Heritage Pool Supply Group, Inc. is a people-first company built to attract and retain the industry's best talent at every level. Each day we dedicate ourselves above all else to thrilling our employees and our customers while always delivering growth to our supplier partners. Our mission is to help our family of companies achieve new heights and provide opportunities for all employees to grow, thrive, and advance with the company for decades to come. Let’s build a legacy together of our vision to form the nation’s leading family of independent pool & spa supply distributors. Heritage Pool Supply Group, Inc. is a wholly owned subsidiary of The Home Depot.

Find out more at www.heritagepoolsupplygroup.com.