Operations Manager

VeroSkills; Freehold (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

gobravvo is seeking an Operations Manager to lead and optimize the daily operations of property service functions across a diverse client portfolio. The role covers concierge, janitorial, and security teams, ensuring client satisfaction and operational excellence.

The position focuses on scheduling, site visits, recruitment and training, payroll, and safety compliance, with after-hours responsiveness to ensure continuous service delivery and potential growth of service offerings.

Qualifications

• Experience in a supervisory or management role within hospitality, janitorial, or security operations.
• Strong customer service foundation with hospitality standards.
• Proven familiarity with payroll and scheduling systems.

Responsibilities

• Oversee daily operations, staffing, and scheduling across client portfolio sites to maintain service quality and client satisfaction.
• Conduct regular field visits and site inspections to ensure team professionalism and adherence to service standards.
• Manage recruitment, onboarding, and ongoing training for field staff.
• Administer payroll and master schedule management in accordance with budget guidelines.
• Conduct site safety inspections and lead incident investigations, managing accident reports.
• Maintain proactive communication with clients and address inquiries and operational concerns promptly.
• Respond to after-hours or emergency calls to ensure adequate service coverage.
• Identify opportunities to expand service offerings and issue work orders for special projects.

Skills

Supervisory experience

Customer service

Payroll and scheduling

Tools

Microsoft Office

Job description

The Operations Manager is a strategic leadership role responsible for directing and optimizing the daily operations of property service functions across a diverse portfolio of client sites. This full-time position involves managing teams in concierge, janitorial, and security services while ensuring the highest standards of client satisfaction and operational excellence. As the primary point of contact for clients, the Operations Manager is instrumental in driving overall team performance, maintaining quality control, and upholding safety and compliance protocols throughout all service operations.

In this role, the Operations Manager will be responsible for overseeing the scheduling and deployment of staff, conducting regular site visits and inspections, and ensuring that all personnel maintain a professional appearance and adhere to established service standards. The Operations Manager will also be accountable for recruitment, onboarding, ongoing training, and conducting performance evaluations to foster professional growth among team members. Effective management of payroll and master scheduling is essential, with an emphasis on meeting budgetary expectations and ensuring adequate coverage across all client locations.

Safety and compliance are fundamental to the role, with the Operations Manager tasked with conducting site safety inspections, managing workplace accident reports, and leading thorough incident investigations. The position requires proactive and responsive client communication, addressing operational concerns with practical, solutions-focused approaches. Flexibility is key, as the Operations Manager will be on call to respond to after-hours emergencies and provide shift coverage when necessary to guarantee uninterrupted service delivery. Additionally, the Operations Manager will identify opportunities to expand service offerings and manage the issuance of work orders for special projects or non-contractual needs.

Successful candidates for the Operations Manager position will bring proven supervisory or management experience, preferably within hospitality, janitorial, or security operations. A strong background in customer service, with at least five years of experience and a demonstrated commitment to hospitality standards, is essential. Practical knowledge of payroll and scheduling systems is required, as is proficiency with Microsoft Office Suite and related office software. Candidates must possess a valid driver’s license and reliable transportation for frequent travel among client sites, and should be physically capable of lifting up to 50 pounds as well as responding to emergency calls outside regular business hours. Legal authorization to work in the United States is required.

Preferred qualifications for the Operations Manager include at least three years of supervisory experience in security or janitorial management, as well as familiarity with hotel operations. Experience in conducting workplace safety inspections and managing accident investigations is also highly valued. The typical work schedule is Monday through Friday, 8:30 AM to 5:00 PM, with after-hours availability for emergencies to ensure operational continuity.

By applying for the Operations Manager position, you acknowledge and agree that VeroSkills may contact you regarding this or similar roles, review your application materials to assess your fit, and may conduct screening via phone or messaging, including calls that may be recorded for team review. You may request to stop communications at any time by following the provided instructions.

Operations Manager - Summary

• Strategic leadership role overseeing property services operations across multiple client sites.
• Ensures high standards of customer service, safety, and compliance in all service areas, including concierge, janitorial, and security teams.
• Acts as the primary point of contact for client relations and operational communications.

Duties & Responsibilities

• Oversee daily operations, staffing, and scheduling across client portfolio sites to maintain service quality and client satisfaction.
• Conduct regular field visits and random site inspections to ensure team professionalism and adherence to service standards.
• Manage recruitment, onboarding, and ongoing training for field staff.
• Administer payroll and master schedule management in accordance with budget guidelines.
• Conduct site safety inspections, manage workplace accident reports, and lead incident investigations.
• Maintain proactive communication with clients, promptly addressing inquiries and operational concerns.
• Respond to after-hours or emergency calls to ensure adequate service coverage.
• Identify opportunities for expanding service offerings and issue work orders for special projects.

Salary & Benefits

• Competitive compensation package aligned with industry standards for Operations Manager roles.
• Typical work hours are Monday through Friday, 8:30 AM to 5:00 PM, with required after-hours availability for emergencies.
• Additional benefits may be available based on company policies.

Qualifications & Requirements

• Experience in a supervisory or management role, ideally within hospitality, janitorial, or security operations.
• At least five years of customer service experience with a focus on hospitality standards.
• Proven experience with payroll and scheduling systems.
• Valid driver’s license and reliable transportation for frequent field travel.
• Ability to lift up to 50 pounds and respond to after-hours emergency calls.
• Proficiency in Microsoft Office (Word, Excel) and general office software.
• Legal authorization to work in the United States.

Ideal Candidate Snapshot

• Demonstrated field supervisory experience, especially in property services, security, or janitorial operations.
• Strong problem-solving and communication skills, with a proactive approach to client relations and team leadership.
• Detail-oriented, organized, and able to manage multiple priorities under pressure.
• Physically capable and willing to respond to operational needs outside regular business hours.

Other Relevant Information

• Preferred: At least three years of security management or supervisory experience, or experience in janitorial management or hotel operations.
• Experience conducting workplace safety inspections or managing accident investigations is highly valued.
• Opportunity to work in a dynamic, client-focused environment with room for professional growth.
• Applying for this position indicates agreement to communications and potential screening as described above.