Operations Manager - Hospitality

Planned Companies; Arlington (VA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with employer match

Job summary

Planned Companies in Arlington, VA is seeking an Operations Manager to lead concierge, security, and janitorial services for residents and guests. You will build a professional team, manage payroll budgets, and uphold our customer service standards.

The role runs Monday–Friday 8:30am–5:00pm with weekend availability, and offers an $80,000 base salary plus bi-weekly gas allowance and bonus. You will supervise staff, train for emergencies, coordinate vendor services, and ensure exemplary client

Qualifications

• Experience in a field supervisory or management position, previous janitorial or hotel-like atmosphere.
• Professional background in customer service and hospitality management.
• Hospitality-driven and able to assist clients and guests.
• Ability to coach and mentor team members.
• Ability to multi-task.
• Ability to work in a team environment.
• Proactively learn about local events, restaurants, etc.
• Microsoft Word & Excel and Internet skills.
• Knowledge of budgeting and cost control.

Responsibilities

• Ensure Concierge Operations run effectively per management expectations.
• Maintain client satisfaction to retain the contract.
• Provide warm welcomes and fond farewells.
• Recruit, train, supervise, and mentor team members.
• Train team to respond to emergencies.
• Use payroll tools to ensure budget compliance and deadlines.
• Develop client offerings (car service, dog walking, etc.).
• Coordinate contractor arrivals/departures and client visits.
• Cover shifts to maintain staffing levels.
• Attend meetings and trainings and ensure team participation.

Skills

Customer service

Team leadership

Hospitality management

Multi-tasking

Interpersonal skills

Budgeting

Microsoft Office

Internet

Tools

Microsoft Office

Internet

Job description

PlannedCompanies –Operations Manager–JobDescriptionSummary

AConcierge/Security/JanitorialManagerensuresexceptionalserviceisprovidedtoallresidentsandtheirguests. This role is responsible for engineering a professional Concierge team that maintains the building lobby and upholding our Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met.

• Monday-Friday (8:30am-5:00pm) with WEEKEND AVAILABILITY


• $80,000 + bi-weekly gas allowance and bonus

Primary Job Responsibilities:

• Ensures the Concierge Operations are operating effectively and in accordance with Property Management and/or Board of Directors' expectations.


• Maintain Client Satisfaction which will result in the retention of the Contract.


• Ensures each client and guest receives a Warm Welcome and Fond Farewell.


• Recruits, trains, motivates, supervises, and mentors team members - leads by example.


• Ensure that all team members are trained to react intelligently and quickly to all emergency situations.


• Use Company Approved Team Scheduler to ensure payroll budget compliance.


• Complete necessary Payroll Tasks by Company deadlines.


• Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc.


• Smooth operation of contractor arrivals/departures and realtor/home buyer visits.


• Covers shifts for team members to ensure proper staffing requirements are maintained.


• Attends company meetings/trainings and ensures all team members participate in company training sessions.

Requirements:

• Experience in a field supervisory or management level position, previous janitorial or hotel-like atmosphere.


• Professional background in customer service and hospitality management.


• Must be hospitality driven and offer any necessary assistance to clients and guests.


• Must be able to coach and mentor team members.


• Must possess the ability to multi-task.


• Must possess ability to work in a team environment.


• Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood.


• Basic knowledge of Microsoft Office (Word & Excel) and the Internet.


• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken.


• Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service.


• Effective interpersonal communication skills (written and oral) with ability to engage positively with clients.


• Diplomatically handle delicate and challenging client concerns.


• Must be well versed in budgetary and cost control responsibilities.


• Ability to lift 50 pounds.


• Customer service: 5 years (Preferred)


• Security experience: 3 years (preferred)

Benefits

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.


• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.