Operations Manager

Fairfield Napa Residence Inn by Marriott; Fairfield (CA); On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

Medical vision dental

401k and Profit Sharing

Paid Vacation

Daily Pay Option

Job summary

Fairfield Napa Residence Inn by Marriott is seeking an Operations Manager to lead hotel operations in Fairfield, CA. The role focuses on ensuring guest satisfaction, managing daily operations, and supervising front desk, housekeeping, and maintenance teams.

The position offers growth opportunities and a strong company culture within a national portfolio. The salary range is $73,000 to $80,000 per year, with competitive benefits including medical, vision, dental, 401k, profit sharing, and paid

Qualifications

• Must be able to supervise multiple departments (front desk, housekeeping, maintenance).
• Experience in hotel operations and managing daily procedures.
• Knowledge of wage surveys and salary guidelines.
• Ability to ensure compliance with brand and company policies.

Responsibilities

• Monitor and ensure adherence to hotel and franchise policies.
• Lead monthly department meetings and implement new procedures.
• Resolve guest complaints and employee issues.
• Supervise housekeeping, front desk, and maintenance staff.
• Provide training on safety and standard operating procedures.
• Assist General Manager in wage scale surveys and hiring decisions.
• Oversee inventory, linens, and guest supplies.
• Report maintenance repairs and log updates.
• Ensure high quality room standards through inspections.

Skills

Lead team supervision

Guest service

Inventory management

Scheduling

Ordering

Driver's license

Education

Associates degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Full Time Management Fairfield Residence Inn, Fairfield, CA, US 2 Attachments

11 days ago Requisition ID: 11029

Salary Range: $73,000.00 To $80,000.00 Annually

Hotel Operations Manager

Fairfield Napa Residence Inn by Marriott

Wage: $73,000-$80,0000 BOE

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

WHAT WE OFFER:

• Competitive pay
• Daily Pay Option
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid Vacation

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS:

• Monitors and ensures compliance with all guidelines for operations
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• Ensures property hiring practices comply with all state and federal requirements
• Performs functions of the General Manager in their absence
• Supervises work activities of housekeeping staff
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES:

Directly supervisors front desk, housekeeping, laundry, and/or maintenance staff as determined by General Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

WHAT WE ARE LOOKING FOR:

• Preferably 1+ year of similar experience in Select Service or Extended Stay properties
• Brand Experience preferred.
• Knowledgeable in Inventories, Scheduling, and Ordering.
• Valid Driver’s License.
• Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.