Operations Manager

Commonwealth Hotels; Erlanger (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Commonwealth Hotels is seeking a Hotel Operations Manager for the Residence Inn by Marriott Cincinnati Airport Erlanger, Kentucky. The role includes overseeing hotel operations, managing staff, and ensuring excellent guest satisfaction in a vibrant atmosphere. Enjoy comprehensive benefits and professional growth opportunities with a leading hospitality management company.

Benefits

Medical, Dental, and Vision Coverage

401(k) with Company Match

Same Day Pay

Vacation and Personal Days

Exclusive Discounts on Travel

Online Training Courses

Employee Assistance Program

Qualifications

• Demonstrated leadership and conflict resolution skills.
• Strong verbal and written communication skills.
• Ability to analyze financial metrics.

Responsibilities

• Oversee daily hotel operations and ensure service standards.
• Assist in hiring, training, and managing staff.
• Collaborate with sales to promote the property.

Skills

Leadership

Communication

Customer Service

Problem-Solving

Financial Acumen

Adaptability

Tools

Hotel Management Software

Job description

Join Our Team at Residence Inn by Marriott Cincinnati Airport Erlanger Kentucky!
The Residence Inn by Marriott Cincinnati Airport is seeking a Hotel Operations Manager.

About Us:
Residence Inn Cincinnati Airport Erlanger Kentucky is located just a mile from CVG Airport and 10 minutes from downtown Cincinnati, offers a home-like atmosphere for guests and team members. Conveniently near major companies like Amazon, Bosch, and P&G, it caters to both professionals and travelers. The hotel seeks dedicated team members passionate about creating a welcoming environment, emphasizing the value of each contribution within a supportive team.

Why This Role?
Working as an Operations Manager at Residence Inn by Marriott Cincinnati Airport offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. Associates enjoy working in a vibrant atmosphere with diverse guests, live music events, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience. What’s In It for You?
Comprehensive Benefits:Medical, Dental and Vision – AVAILABLE DAY ONE
Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts:Hotel, food, and beverage savings for personal travel
Professional Growth:Online training courses and Commonwealth University
Additional Support:Employee Assistance Program, jury duty leave, bereavement leave, and more Key Responsibilities for the Hotel Operations Manager include:
The Hotel Operations Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property. Their responsibilities typically include:

• Operations Management: Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.
• Staff Supervision and Training: Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.
• Guest Experience: Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
• Compliance and Safety: Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
• Sales and Marketing Support: Collaborate with the sales to promote the property and increase occupancy and revenue.

Acting as General Manager: Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations. What We Are Looking for in a Hotel Operations Manager include:
Leadership and Management Skills

• Ability to motivate, guide, and manage teams across different departments.
• Delegation and conflict resolution skills to maintain a productive work environment.

Communication Skills

• Strong verbal and written communication for interacting with guests, staff, and upper management.
• Active listening to understand and resolve guest or employee concerns effectively.

Customer Service Excellence

• A guest-first mindset to ensure high levels of customer satisfaction.
• Problem-solving and conflict management to address guest complaints diplomatically.

Financial Acumen

• Understanding of budgeting, forecasting, and financial reporting.
• Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.

Operational Expertise

• Knowledge of hotel management software and systems (e.g., PMS, POS).
• Familiarity with housekeeping, front office, food & beverage, and maintenance processes.
• Organizational and Time Management
• Multitasking ability to handle various operational tasks simultaneously.
• Attention to detail and time management to prioritize and meet deadlines.

Problem-Solving Skills

• Quick thinking and decision-making under pressure to resolve operational or guest issues.
• Analytical skills to identify and address inefficiencies in processes.

Adaptability and Resilience

• Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.
• Emotional resilience to manage stress and maintain composure during high-pressure situations.

Applicants should have flexibility to work weekends & holidays Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.marriott.com/en-us/hotels/cvgap-residence-inn-cincinnati-airport/overview/


At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Cincinnati, Ohio Erlanger, Kentucky! Apply today!