Operations Manager

Christkindlmarkt Dublin, Ohio; Dublin (OH); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Christkindlmarkt Dublin, Ohio is seeking an Operations Manager to oversee vendors, day-to-day operations, retail and facilities needs, and serve as liaison with municipal and emergency services.

You will assist with product ordering, inventory, scheduling, and end-of-day reporting, help develop market layout with the CEO, implement SOPs, manage regulatory communications, and handle basic accounting tasks for vendor billing and receipts.

Qualifications

• Experience overseeing vendors and day-to-day operations.
• Strong communication and coordination skills across teams.
• Ability to manage budgets and timelines.
• Comfort with regulatory compliance and safety standards.
• Ability to lift up to 75 lbs and tolerate cold environments.

Responsibilities

• Oversees vendors and day-to-day operations, including retail, vendor relationships, special projects, opening and closing responsibilities, and facilities needs.
• Serves as liaison for external stakeholders, including municipal departments, building inspectors, fire and police departments, on-site security, medics, and Market partners.
• Supports retail operations by ordering products and supplies, coordinating product design and ordering, completing inventory, overseeing retail scheduling, and end-of-day reporting.
• Works with the CEO to develop Market layout, optimize visitor and vendor experience, establish annual budget timelines, and implement SOPs.
• Assists with compliance communications, including insurance providers, Health Department requirements, alcohol licensure, and other regulatory organizations.
• Performs accounting-related duties, including tracking, uploading, filing, and reconciling receipts and expenses, assisting with vendor billing, and serving as the point of contact for Point of Sale system setup, navigation, reporting, and vendor billing.
• Offers creativity and hands-on support to help develop new facility ideas.

Skills

Vendor management

Operations management

Project coordination

Communication

Team leadership

Facilities maintenance

Budgeting

Safety compliance

Job description

• Oversees Christkindlmarkt Dublin’s vendors and day-to-day operations, including retail, vendor relationships, special projects, opening and closing responsibilities, and facilities needs.
• Serves as a liaison for external stakeholders, including municipal departments, building inspectors, fire and police departments, on-site security, medics, and Market partners.
• Supports retail operations by working with leadership to order products and supplies, coordinate product design and ordering, complete inventory, oversee retail scheduling, and manage end-of-day reporting.
• Works with the CEO to develop the Market layout, optimize the visitor and vendor experience, establish annual budget timelines, and implement Standard Operating Procedures and best practices.
• Assists with compliance communications, including insurance providers, Health Department requirements, alcohol licensure, and other regulatory organizations.
• Performs accounting-related duties, including tracking, uploading, filing, and reconciling receipts and expenses, assisting with vendor billing, and serving as the point of contact for Point of Sale system setup, navigation, reporting, and vendor billing.
• Offers creativity and hands-on support to help develop new facility ideas.

Requirements

• 3+ years of experience in operations, facility management, event planning, event management, or a related field.
• Experience managing and working with contracted employees, vendors, and external partners.
• Strong attention to detail, time management skills, and the ability to anticipate and meet deadlines.
• Excellent communication skills and the ability to coordinate through conflict, problem-solve issues to resolution, and work well in a team environment.
• Ability to adapt to change, establish relationships, maintain composure in the face of adversity, and lead team members with positivity.
• Good vocational aptitude, including the ability to set up, maintain, diagnose issues with, and fix basic electrical, mechanical, and plumbing systems.
• Ability and willingness to work in cold temperatures, stand and walk for extended periods, lift up to 75 lbs., go up and down ladders, and occasionally work on hands and knees.
• Must have a valid driver’s license and vehicle to move inventory and materials to and from the Market.

Hours: Full-time, year-round position. With the exception of in-person meetings, this position will be a hybrid role, but mostly remote, except during the Market season, which includes night and weekend hours.