Operations Manager

ACTS-Aviation Security, Inc; Denver (CO); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Insurance

401K with company matching

Paid vacation & holidays

Job summary

ACTS-Aviation Security, Inc. invites applicants for an Operations Manager at Denver International Airport in Denver, CO. The role covers swings/midnight shifts and focuses on overseeing security operations and staff performance.

Ideal candidates have a background in aviation security management, union environments, and familiarity with TSA regulations. The company emphasizes safety, compliance, and strong customer relations within a nationwide security network.

Qualifications

• Bachelor's degree in Aviation Management or Security Management.
• Minimum five years in aviation/security management.
• At least three years' security experience including Title 49 CFR Part 1542.
• Experience working in a union environment.
• Experience in airline/airport industry; TSA experience preferred.

Responsibilities

• Oversee security operations and ensure compliance and efficiency.
• Develop and maintain relations with the customer and airport staff.
• Represent the Site Director during afterhours activities.
• Define staffing, manage labor hours, and monitor overtime targets.
• Enforce safety programs and coach supervisors and guards.
• Maintain all security-related records per Customer/TSA/government rules.

Skills

Leadership

Communication

Customer management

Staff development

Problem solving

Security operations

Union experience

TSA knowledge

Airline/airport industry

Education

Bachelor's Degree in Aviation Management / Security Management

Tools

MS Office

Job description

Join a Global Leader in Aviation Security!

Salary Range: $55,000 annually

Insurance available! 401K with company matching! Paid vacation & holidays!

ACTS-Aviation Security Inc. has an immediate opening for a Operations Manager at the Denver International Airport in Denver, Colorado. This position will be for swings/midnight shifts. Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago and Atlanta, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement - the ideal place to build a career in aviation security.

Operations Manager provide oversight to the security operations. Manages plans, organizes and directs the security activities of teams to ensure compliance and efficiency.

Develops and maintains strong relationships with the customer and airport staff. Adheres to and promotes ACTS commitment to quality of service, compliance with customer specifications and government agency regulations and focus on safety in the work environment.

Represents the Site Director during afterhours activities.

Accountable for operational and compliance performance of all employees during his/her shift.

Defines staffing schedule, manages labor hours to that schedule, works with the scheduler to ensure that the schedule is fully staffed and manages to overtime targets.

Implements the ACTS safety program.

Oversees and continually develops security staff to include supervisors and guards.

Submits shift reports to the Site Director.

Enforces disciplinary actions.

Provides coaching, development and performance reviews to subordinate Supervisors and guards.

Ensures and maintains all security related records as indicated by the Customer, TSA, and other Governmental entities.

First point of contact during a shift in addressing compliance issues raised by customers or TSA, preparing incident reports that ensure problems addressed and reports to the site director.

Bachelor's Degree i n Aviation on Management, Security Management or closely related field.

Five (5) years of aviation/security management or similar experience may be substituted for a bachelor's degree

Must have a minimum of three (3) years' experience in the security or similar field including one (1) year of experience at a Title 49 CFR Part 1542, regulated airport and a thorough understanding of the operations requirements of each post that will be serviced under the requirements of this Agreement

Experience managing in a union environment.

Preferred, but not required: Federal security experience, i.e. TSA.

• Experience in the airline/airport industry.
• Security experience, i.e. law enforcement, military police, corporate security, etc.

Have sound judgment and integrity managing a large team and have a sense of urgency to respond to personnel and client calls 24 hours a day:

Excellent leadership and presentation skills.

Strong PC computer skills, including Word, Excel, Outlook, and familiarity with the Internet.

Strong customer management and communication skills

Strong oral and written communication skills

Ability to communicate internally and externally with disparate groups.

Employee must have a confirmed 10-year background check (10 year listed; 5 year verified employment history verification or FBI fingerprint check for SIDA applicant purposes).

The American Association of Airport Executives (AAAE) Airport Certified Employee (ACE) designation for Security is optional but preferred

ACTS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.