Operations Manager

McCain Foods Limited; Decatur, Northern (GA, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Day & Ross, a major North American transportation and logistics provider, is seeking an Operations Manager in Decatur, GA. You’ll manage dock operations, safety, and freight flow while guiding a team of supervisors and front line staff.

You’ll drive continuous improvement, coach staff, and use metrics to monitor performance, ensuring on-time delivery and cost control in a 24/7 environment.

Qualifications

• 3-5 years leadership experience in a terminal setting or similar.
• Safety oriented.
• Post-secondary education in transportation or logistics desired.

Responsibilities

• Lead and manage a fast-paced, high-volume dock operation through supervisors, lead hands, and front-line employees.
• Coach and develop team members with a collaborative approach and clear communication.
• Make informed decisions based on safety, service, and productivity standards.
• Initiate and lead process and customer experience improvements within deadlines and cost controls.
• Use key metrics to manage terminal performance (load factor, on-time delivery, LMS, freight flow).

Skills

Leadership

Safety oriented

Transportation/logistics knowledge

People management

Process improvement

Communication

Education

Transportation or logistics education

Job description

As an Operations Manager, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible for ensuring smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines.

This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.

How You’ll Help:

• Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees.
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
• Recognize problems and work with others towards a practical and speedy resolution.
• Leads teams of supervisors, lead hands and front line employees in a 24/7 environment.
• Other related duties related as may be required.

Your Skills and Experience:

• Post-secondary education in transportation or logistics desired. A suitable level of practical experience will be considered in lieu of education.
• 3-5 years’ leadership experience in a terminal setting, preferably in the transportation industry.
• Safety oriented

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.