Operations Manager

The Suddath Companies; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

NXTPoint Logistics is seeking a Logistics Operations Manager to oversee end-to-end logistics, warehousing, and related IT and quality functions. You will steer performance, quality and cost control while aligning with strategic customer care goals.

You will lead cross-functional teams, manage vendor relationships, and drive improvements across transportation, warehousing and final mile activities to meet service levels and budget targets.

Qualifications

• Bachelor’s degree in logistics, supply chain, business or related field is required or equivalent experience.
• Minimum 8+ years of direct logistics or supply chain leadership experience.
• Experience building vendor relationships and managing KPIs and budgeting.

Responsibilities

• Oversee logistics operations, including office and warehouse functions.
• Coordinate transport, traffic, and distribution to meet service levels and cost targets.
• Develop and monitor KPIs for on-time delivery, costs, inventory, and productivity.
• Lead cross-functional teams and drive continuous improvement initiatives.

Skills

Leadership

Problem solving

Communication

Strategic thinking

Data analysis

Cross-functional collaboration

Vendor management

Forecasting

Education

Bachelor’s degree in logistics or related field

Tools

WMS systems

MS Excel

MS Office

Job description

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

General position summary: Responsible for overall management and performance of the logistics operations including office and warehouse operations, customer relations, information technology, quality and security. In addition, the Logistics Operations Manager is accountable for achieving company objectives, productivity standards and cost control goals.

Essential Duties & Responsibilities: Responsible for coordinating and supervising all traffic functions relating to freight movement into and out of the warehouse(s), maintaining prescribed service levels while keeping costs at a minimum. Training and supervising employees to ensure meeting departmental and company objectives. Interfaces with Transportation Operations to resolve any problems associated with scheduling and dispatching. Maintains and develops appropriate warehousing policies and programs that meet cost and service objectives and production and customer needs. Recommends programs that improve the warehousing/transportation function. Maintains and directs the implementation of procedures to ensure that freight claims are processed and collected in a timely manner. Forecast, identifies and analyzes costs, equipment availability and service levels, making recommendations and instituting corrective action. Establishes and measure KPIs to drive performance for on-time in-full delivery performance, shipping costs for all forms of transit (land, air, sea), warehouse inventory management, warehousing productivity and quality, and workforce planning requirements. Investigates cause analysis issues for problem reconciliation and lead corrective action for complaints related to transportation, logistics handling and warehousing of finished product. Maintains and develops fiscal budgets and ensures effective management within budgetary guidelines. Provides senior management with periodic reports as designated. Directs staff to cohesively support strategic customer care service objectives, direct facility line-management to enhance staff and team skills and competencies, and establish team performance objectives. Ensures the company is in compliance with Federal and State regulations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Skills Required: A broad range of management skills is required with particular emphasis on leadership, problem solving, motivation, communication, innovation and planning. Must value diversity and exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment. Will work independently and be comfortable working with complex and cross functional teams at all levels, both internal and external. Must be able to interface and communicate effectively within the organization and with partners across the supply chain. Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives. Must be successful in managing effective deployment of resources, systems and personnel to enable achievement of organizational objectives. Extensive sourcing, negotiation and human relations skills are required. Experience building, executing and managing vendor strategy and operations through KPIs, audit mechanisms and flawless execution. Demonstrated ability to work cross-functionally with engineering, sales, operations and other stakeholders to deliver and manage products/services. Demonstrated ability to think strategically with the ability to build and manage equally compelling operations. Proven ability to successfully thrive in an ambiguous environment. Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. Strong working knowledge of MS Office Suite, advance level Excel. A working knowledge of warehouse and transportation management systems is a must. Strong team player, is an owner, and ultimately focused on delivering results with high standards.

Education & Experience: Bachelor’s degree from an accredited university in logistics, supply chain, transportation or a business-related field. Minimum 8+ years of direct experience in a similar industry Working knowledge of regulations relating to transportation and warehouse operations, coupled with experience with a variety of logistics sourcing strategies. Demonstrated skills associated with building vendor relationships, hands-on experience with the development and deployment of departmental metrics, and experience monitoring the quality, quantity, cost and efficiency of logistics networks. Financial acumen and budgeting experience. Experience in Lean, Six Sigma and other continuous improvement initiatives, including ISO applications. Knowledge of industry standard applications for transportation and warehousing (WMS).

Certificates/Licenses/Registrations: None required.

Travel: Minimal travel required.

Supervisory Responsibilities: No supervisory requirements

Other Duties & Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions: Warehouse working environment

Noise level in the work environment is usually moderate

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit – Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms – 1/3 to 2/3 Time
• Climb or balance – None
• Stoop, kneel, crouch or crawl – Under 1/3 Time
• Talk or hear – over 1/3 to 2/3 time
• Taste or smell – None
• Other - None

Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms.

Manual Dexterity: Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements: Specific vision abilities required by this job include close vision and ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

Why Join Our Team

We’re always looking for caring leaders, innovators and team members who are passionate about bringing our customers exceptional logistics solutions. We are an enthusiastic team who have established a culture that values innovation, trust, teamwork, agility and caring. We foster an environment that celebrates your achievements and gives you opportunities to learn, grow and thrive in your career.

Our Values

• TRUST We foster an environment of trust through our integrity and always doing the right thing the right way. We fulfill our promises to each other and our customers by being reliable, transparent and trustworthy.
• INNOVATION We strive to innovate, inspiring and encouraging passionate and creative ideas that solve customer problems and improve how we work.
• TEAMWORK We win together, as one team around the globe, respecting and encouraging the perspectives of others, with full commitment to each other, our customers and our common success.
• CARING We care about each other, our customers, partners and community. We provide a caring and safe environment that supports our employees' growth, development and well-being.
• AGILITY We are agile and flexible. We think and act quickly to creatively solve unique customer and employee challenges, while readily adapting to changing market needs.

NXTPoint Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED