Office Administrator

The Suddath Companies; North Charleston (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

NXTPoint Logistics is seeking a Logistics Support Associate to help coordinate home delivery operations and serve as a liaison among customers, operations and independent contractors.

You will assist with order management, delivery documentation, and follow-up to ensure timely, accurate service while maintaining organized records.

Experience in warehouse or logistics environments and proficiency with MS Office are valued for success in this role.

Qualifications

• Experience working in a warehouse or logistics environment.
• College degree preferred but not required.
• Previous office experience is required.

Responsibilities

• Support day-to-day coordination of home delivery operations.
• Respond to customer, client, and Independent Contractor inquiries.
• Coordinate and maintain delivery-related documentation (BOLs, service orders, manifests).
• Enter and update customer, order, and contractor data in company systems.
• Monitor open or unassigned orders to support timely resolution.
• Collaborate with Operations and Warehouse teams to support daily schedules.
• Prepare and distribute reports and operational documentation.

Skills

Office experience

Warehouse/logistics experience

Communication skills

Education

College degree preferred

Experience in warehouse/logistics environment preferred

Previous office experience required

Tools

Microsoft Excel

MS Outlook

MS Word

Job description

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

Position Summary

Responsible for supporting the day-to-day coordination of home delivery operations by serving as a liaison between customers, Operations, Independent Contractors, and internal support teams. This position assists with customer service, order management, delivery documentation, and operational follow-up to help ensure timely and accurate service execution.

Essential Duties & Responsibilities

• Respond to and support customer, client, and Independent Contractor inquiries in a timely and professional manner.
• Partner with cross-functional teams to research and resolve customer service matters, order-related concerns, and operational issues.
• Coordinate and maintain delivery-related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.
• Manage administrative processes supporting delivery execution, including delivery updates, reschedules, documentation tracking, and record retention.
• Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.
• Monitor and research open, unassigned, or exception orders to support timely resolution and service completion.
• Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.
• Prepare and distribute reports, manifests, and operational documentation needed to support daily business activities.
• Process and track returns, service requests, and shipment-related information as required.
• Maintain organized records and ensure the accurate distribution and retention of operational documentation.
• Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.
• Perform other duties and responsibilities as assigned.

Education & Experience

• College degree strongly preferred, but not required.
• Previous office experience required.
• Experience working in a warehouse or logistics environment preferred.

Knowledge, Skills & Abilities

• Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization and problem‑solving skills.
• Good oral and written communication and interpersonal skills.
• Highly motivated, self‑starter with the capability of taking multiple duties and challenges.
• Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Demands & Working Conditions

Work is primarily performed in a climate‑controlled environment. Requires sitting, walking, and standing. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range. *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position. These physical demands include, but are not necessarily limited to: standing, sitting, walking, typing, hearing and talking for prolonged periods of time. **Job description statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel. Employees may be required to perform other duties as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market‑leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

Why Join Our Team

We’re always looking for caring leaders, innovators and team members who are passionate about bringing our customers exceptional logistics solutions. We are an enthusiastic team who have established a culture that values innovation, trust, teamwork, agility and caring. We foster an environment that celebrates your achievements and gives you opportunities to learn, grow and thrive in your career.

Our Values

• TRUST
  We foster an environment of trust through our integrity and always doing the right thing the right way. We fulfill our promises to each other and our customers by being reliable, transparent and trustworthy.
• INNOVATION
  We strive to innovate, inspiring and encouraging passionate and creative ideas that solve customer problems and improve how we work.
• TEAMWORK
  We win together, as one team around the globe, respecting and encouraging the perspectives of others, with full commitment to each other, our customers and our common success.
• CARING
  We care about each other, our customers, partners and community. We provide a caring and safe environment that supports our employees' growth, development and well‑being.
• AGILITY
  We are agile and flexible. We think and act quickly to creatively solve unique customer and employee challenges, while readily adapting to changing market needs.

NXTPoint Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED