Operations Manager

Melodylivingcos; Colorado Springs (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Dental insurance

Life insurance

Job summary

Melodylivingcos is seeking a dedicated individual for a role focused on enhancing community life through effective engagement with residents and team members. Responsibilities include overseeing community newsletters, managing social media pages, and implementing life enrichment programs in coordination with various departments.

The ideal candidate will possess strong organizational skills and proficiency in CRM software, ensuring a positive impact on our senior residents' lives.

Qualifications

• High school diploma or equivalent required.
• Be at least 18 years of age.
• Self-motivated, organized, and able to work with minimal supervision.
• Knowledge of needs of senior citizens.

Responsibilities

• Collaborates to build meaningful interactions among residents and team members.
• Oversees publication of newsletters and event advertisements.
• Manages community social media pages.
• Monitors budget compliance.

Skills

Self-motivated

Organized

Proficiency in CRM software

Basic proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Tools

CRM software

Yardi software

Job description

Description

Duties & Responsibilities:

1. collaborates with all Team Members to build spontaneity and meaningful interaction between and among Residents, Team Members, and visitors;
2. oversees publication of Community newsletters, calendars, and Life Enrichment event advertisements;
3. collaborates with the Executive Director to manage their Community’s social media pages;
4. collaborates with the Executive Director to implement and, if necessary, adjust their Community’s census targets;
5. maintains accurate records of all communication with prospective Residents using their Community’s customer relationship management (CRM) Software;
6. participates in interviewing and hiring Team Members, and oversees the training, supervision, and scheduling of Life Enrichment Department Team Members;
7. collaborates with ownership, the corporate team of their Community’s third‑party management company, and the Executive Director to develop operational budgets for the Life Enrichment Department;
8. monitors compliance with the Life Enrichment Department’s budget;
9. develops their Community’s life enrichment programs in collaboration and coordination with other Department Directors;
10. collaborates with the Assistant Executive Director to obtain Resident input on current programming;
11. participates in and attends senior care related industry conferences, organizations, and other programs relevant to programming for seniors;
12. performs other duties as assigned by the Executive Director.

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements

Qualifications:

• a) have earned a high school diploma or equivalent;
• b) be at least 18 years of age;
• c) be self‑motivated, organized, and be able to work with minimal supervision;
• d) have general knowledge of and proficiency in CRM software;
• e) type with accuracy and possess working knowledge of and basic proficiency in Word, Excel, PowerPoint, and Teams applications in the Microsoft Office suite; and
• f) have general knowledge of the needs of senior citizens and an ability to related positively and effectively to such needs.

Preferred:

• a) experience in a sales or customer service department, preferably in a healthcare setting;
• b) experience using Yardi software.

Working Conditions & Physical Demands:

1. must be able to maintain moderate physical activity for an entire shift, occasionally handling objects up to 50 pounds and frequently handling objects up to 20 pounds.