Operations Manager

Aegeus Inspection Solutions Inc.; City of Syracuse (NY); Vor Ort; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Benefits

Paid time off

Retirement plan

Zusammenfassung

Aegeus Inspection Solutions Inc. in Syracuse, NY is hiring an Operations Manager to oversee daily field office operations, drive client growth and ensure safety and quality goals are met.

This full-time role offers benefits, PTO and retirement plans, with responsibilities spanning staffing, customer relations and regulatory compliance. The role requires supervising staff, coordinating with onsite personnel, performing inspections, and providing technical support for NDT methods such as RT, PT,

Qualifikationen

• Bachelor's or Associate's degree or equivalent work experience.
• Minimum 3 years' experience in performing NDT inspections (RT, PT, VT, MT preferred).
• Excellent interpersonal, oral and written communication skills.
• Must be familiar with and able to implement Company safety policies and procedures.

Aufgaben

• Provide leadership to plan, organize, assign tasks, direct, coordinate, and control field office operations.
• Build client relationships and growth targets for the area including service line expansion and new client targets.
• Ensure talent development for technicians to meet current and future needs based on growth.
• Perform inspections for clients as required.
• Interact and manage the relationship with on-site client personnel at field locations.
• Ensure compliance with federal, state and local regulations, company policy and required maintenance inspections.
• Confer with managerial or technical personnel to coordinate activities.
• Establish and implement departmental policies, goals, objectives and procedures.
• Ensure field office staff are trained and skills developed to stay competitive and profitable.
• Provide knowledge and operation of Radiography per applicable regulations.
• Provide technical support for field operations on PT, MT, RT, AWS, IRRSP when needed.
• Answer customers' questions about products, prices, and availability.
• Identify prospective customers and discuss needs and how to meet them.
• Maintain cross-functional teamwork with internal and external stakeholders.
• Consult with clients after sales or contract signings to resolve problems.
• Perform other duties as required by Senior Regional Operations Manager.

Kenntnisse

Leadership

Client relations

Communication

Supervisory experience

Regulatory compliance

Customer service

Problem solving

Ausbildung

Bachelor's or Associate's degree or equivalent

Jobbeschreibung

We are hiring an Operations Manager in Syracuse, NY to position us for growth! This is a full-time role with benefits, PTO and retirement!

POSITION PURPOSE:

The Operations Manager will be responsible for assisting the Regional Manager by ensuring the safety, quality productivity and other related performance goals of the Office by motivating, directing and guiding the staff for assigned assignments in their facility/office location. The Operations Manager will be responsible for managing daily operations, customer relations, and productivity of the office.

DUTIES AND RESPONSIBILITIES:

• Responsible for providing the necessary leadership to plan, organize, assign tasks, direct, coordinate, and control the entire field office operation to meet all client relationships within the field office.
• Build client relationships and growth targets for the area including service line expansion, new client targets, and client service growth.
• Ensure talent development for technicians to meet current and future needs based on growth.
• Perform inspections for clients as required.
• Interact and manage the relationship with on-site client personnel at field locations.
• Ensure compliance with federal, state and local regulations, company policy and company required maintenance inspections
• Confer with managerial or technical personnel, other departments, or contractors to resolve problems or to coordinate activities.
• Establish and implement departmental policies, goals, objectives, and procedures, organization officials, and staff members as necessary.
• Ensures that field office associates are properly trained and that their skills are developed to satisfy the operational goals of Aegeus Inspections to stay competitive, yet profitable.
• Responsible for knowledge and operation of Radiography in accordance with applicable regulations and procedures.
• Provide technical support for field operations on the following: PT, MT, RT, AWS, IRRSP when needed.
• Answer customers' questions about products, prices, and availability
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Must maintain a strong focus on cross functional teamwork with both internal and external stakeholders.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Performs any other duties as may be required, from time to time, by the Senior Regional Operations Manager

SUPERVISORY RESPONSIBILITIES:

• Maintain staff by recruiting, selecting, orienting, and training employees
• Maintain a safe, secure, and legal work environment for all staff ensuring all company policies are being followed
• Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in partnership with human resources
• Review, validate, and approve reporting employees' timesheet and reports.

EDUCATION AND WORK EXPERIENCE:

• Bachelors or Associates degree or equivalent work experience and/or 5 plus years of progressive supervisory work experience preferred.
• A minimum of 3 years' experience in performing NDT inspections (RT, PT, VT, MT preferred). .
• Excellent interpersonal, oral and written communication skills required.
• Must be familiar with and able to implement Company safety policies and procedures.

Certificates and Licenses Required

• Must be able to maintain the following certifications: RT, MT, and VT
• Must meet minimum company requirements to operate a company vehicle and be eligible for coverage under Company insurance program.

Equal Opportunity Employer/Protected Veteran/Disability.

Aegeus is an equal opportunity employer in all aspects of employment to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation or any other non-job related factors.

Equal employment opportunity, including veterans and individuals with disabilities.