NDT Operations Manager - Lead Field Ops & Growth

Onestopndt; City of Syracuse (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Aegeus Inspections in Syracuse, New York is seeking an Operations Manager to oversee daily field office operations, support growth, and manage safety, quality, and client relationships. The role emphasizes supervising staff, coordinating with multiple teams, and ensuring regulatory compliance across all field activities.

The position requires experience in NDT inspections (RT/PT/VT/MT) and strong leadership skills to develop technicians and expand service offerings while maintaining high

Qualifications

• Five+ years of progressive supervisory experience.
• Experience performing NDT inspections (RT/PT/VT/MT) preferred.
• Strong interpersonal, verbal, and written communication skills.
• Familiarity with safety policies and procedures and ability to implement them

Responsibilities

• Plan, organise, direct, coordinate, and control field office operations to meet client requirements and performance targets.
• Support the Regional Manager in achieving safety, quality, productivity, and other operational goals.
• Develop client relationships and pursue growth opportunities, including service line expansion and new client acquisition.
• Oversee technician development and training to meet current and future operational requirements.
• Perform inspections for clients as required.
• Manage relationships with on-site client personnel and provide ongoing customer support.
• Ensure compliance with federal, state, and local regulations, company policies, and required maintenance inspections.
• Coordinate with management, technical personnel, other departments, and contractors to resolve issues and support operational activities.
• Establish and implement departmental policies, goals, objectives, and procedures as required.
• Ensure field office employees receive appropriate training and develop the skills needed to support operational performance and business growth.
• Maintain knowledge of radiography operations and ensure activities comply with applicable regulations and procedures.
• Provide technical support for field operations involving Liquid Penetrant Testing (PT), Magnetic Particle Testing (MT), Radiographic Testing (RT), AWS, and IRRSP, as needed.
• Respond to customer enquiries about products, pricing, and availability.
• Contact prospective and existing customers to understand their needs and explain relevant services.
• Identify potential customers through business directories, client referrals, professional organisations, trade shows, conferences, and other networking opportunities.
• Collaborate with internal teams and external stakeholders to support business objectives.
• Follow up with clients after sales or contract signings to resolve issues and provide ongoing support.
• Perform other duties assigned by the Senior Regional Operations Manager.

Skills

Supervisory experience

Communication skills

Safety policy implementation

Tools

NDT methods RT/PT/VT/MT

Job description

Aegeus Inspections in Syracuse, New York is seeking an Operations Manager to oversee daily field office operations, support growth, and manage safety, quality, and client relationships. The role emphasizes supervising staff, coordinating with multiple teams, and ensuring regulatory compliance across all field activities.

The position requires experience in NDT inspections (RT/PT/VT/MT) and strong leadership skills to develop technicians and expand service offerings while maintaining high