Operations Manager

Maritz; Cincinnati (OH); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Maritz in Cincinnati, OH, is seeking a Lead Event Management professional to mentor a regional team and oversee performance, development conversations, and goal setting across markets. You will coordinate meetings, onboarding, training, and ensure compliance, budgeting, and workflow adherence.

Travel may be required, and this hybrid role requires weekly onsite presence in Cincinnati. The ideal candidate has 3–5 years in events, plus 1–2 years supervisory experience, and professional

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in meetings, events, and/or incentive travel.
• 1–2 years of experience in compliance and/or accounting-related functions.
• 1–2 years of supervisory or people leadership experience.
• Experience managing budgets and financial oversight for programs or accounts.
• Strong organizational, communication, and motivational skills.

Responsibilities

• Lead, mentor, and coach Event Management team members across markets and event types.
• Coordinate regular team meetings, onboarding support, and training initiatives.
• Oversee labor management, time tracking, T&E reporting, and invoicing approvals.
• Provide Event Management support for assigned target accounts, including project oversight and relationship management.
• Ensure adherence to workflows, client SOPs, and best practices across accounts.
• Review and audit team transactions and deliver monthly and quarterly reporting for SLA, finance, compliance, and event management.
• Support new initiatives, processes, and continuous improvement efforts.

Skills

Leadership

Budgeting

Project management

Communication

Compliance awareness

Onsite/hospitality knowledge

Education

Bachelor’s degree or equivalent experience

Job description

• Lead, mentor, and coach Event Management team members across markets and event types, including performance management, development conversations, and goal setting.
• Coordinate regular team meetings, communications, onboarding support, and training initiatives.
• Oversee labor management, time tracking, T&E reporting, and invoicing approvals to ensure accuracy and compliance.
• Provide Event Management support for assigned target accounts, including project oversight, relationship management, and financial and compliance management.
• Ensure adherence to workflows, client SOPs, and best practices across accounts for operational consistency.
• Review and audit team transactions and deliver monthly and quarterly reporting for SLA, finance, compliance, and event management.
• Support new initiatives, processes, and continuous improvement efforts across the organization.

What You’ll Bring

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in meetings, events, and/or incentive travel (pre- and/or post-sale).
• 1–2 years of experience in compliance and/or accounting-related functions.
• 1–2 years of proven supervisory or people leadership experience.
• Experience managing budgets and financial oversight for programs or accounts.
• Strong organizational, communication, and motivational skills with the ability to manage multiple priorities.
• Ability to work effectively with all levels of an organization, including clients and external partners.

Nice To Have

• Global travel or hospitality industry experience.
• Understanding of experience design and the ability to articulate event outcomes tied to business objectives.
• Professional certifications such as PMP, CMP, CIS, CITP, HMCC, or DES.

Working Logistics & Things You Should Know

• This is a Hybrid role. Requires weekly onsite presence in Cincinnati Ohio.
• Travel may be required based on client programs, team support, or business initiatives